Responsible for owning an AI summarization tool, enhancing user experience, collaborating with teams, and analyzing product performance to drive insights and ROI.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Product Manager- AI Summarization Platform
Why We Have This Role
- To own one of the most successful AI based analysis tools within Qualtrics, which powers thousands of insights every month
- To expand insights analysis into a first-class experience for analyzing text based data outside of a Qualtrics dashboard
- Increase trust and transparency in AI generated insights
- Own the AI summarization pipeline, working internally to find opportunities where new functionality can be built on top of our platform
- Integrating the insights discovered into other areas of the XM platform, expanding the usefulness of the insight and driving the ROI of the Qualtrics platform
How You’ll Find Success
- Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy
- Building empathy for core personas/users and translating this into product specification documents
- Collaborating with cross-functional teams to integrate feedback and iterate on designs
- Utilizing data and user insights to guide development priorities and measure the impact of new features
- Develop and communicate the product feature roadmap to internal and external stakeholders
- Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions
How You’ll Grow
- Directly contribute to Qualtrics’ objectives by expanding the ways brands drive insight and action on XM data
- Gaining expertise in the latest low code/no code technologies and AI application in workflow automation
- Enhancing leadership skills through the ownership of high-impact projects and cross-team collaboration
- Expanding knowledge of various business tools and platforms through the integration of new extensions
Things You’ll Do
- Lead the development of the survey taking experience, including AI-driven advancements to push the envelope of the future of surveys
- Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions
- Prioritize customer signals and industry trends to improve product offerings
- Independently lead your product area and make effective decisions and tradeoffs
- Write clear and quality product investment documents; turn these into a prioritized roadmaps
- Connect with customers and understand end-to-end scenarios that matter
What We’re Looking For On Your Resume
- Bachelor’s degree in Business, Marketing, Engineering, Computer Science, or related field
- 3-4 years of experience in a product-related role, preferably in tech/software
- Owner’s mentality with adaptability and problem-solving mindset
- Self-motivated, well-organized, and detail-oriented with excellent verbal and written communication skills
- Strong communication, interpersonal, analytical, and problem-solving skills
- Experience with B2B customers and a track record of exceptional customer service
What You Should Know About This Team
- This is a platform product team focused on AI generated insights from text based XM data
- The team works closely with brands and Fortune 100 companies to enhance the experiences they provide their customers and employees
- This team will focus on expanding the usefulness, trust and usability of AI generated insights
- We believe in continuous learning, problem-solving together, and fostering a culture where every team member is empowered to make a significant impact on our products and our customers
Our Team’s Favorite Perks and Benefits
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development
- The satisfaction of empowering large networks through technology
- The opportunity to work with a diverse range of influential brands
- A role that encourages personal growth and initiative within a growing business area
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Washington State Annual Pay Transparency Range
$137,500—$197,500 USD
Top Skills
AI
Text Analysis
Workflow Automation
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