Sr Operations Analyst

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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The Sr. Operations Analyst plays a key role in Customer Operations by designing and implementing data pipelines, automation workflows, and integrations that streamline operations and make it easier for customers to do business with Alkami.
This role is responsible for removing friction from processes, improving efficiency, and ensuring customers have seamless access to the information and support they need across platforms like JIRA, SupportLogic, Gainsight, Xyleme, Workato and Smartsheet.
By leveraging automation and data-driven decision-making, this role helps enhance the customer experience (CX), optimize service delivery, and enable faster, more effective customer interactions.
Above all, this role keeps the Customer as our North Star, ensuring that every automation and data initiative simplifies engagement, reduces response times, and improves overall satisfaction.

Key Responsibilities & Duties

• Automate and optimize customer support, success, and service workflows to improve responsiveness and accuracy.

• Build and maintain scalable ETL/ELT data pipelines for real-time access to critical customer data.

• Develop automation scripts using Python, SQL, and scripting languages to enhance reporting and workflows.

• Integrate customer operations tools (JIRA, SupportLogic, Gainsight, Xyleme, Smartsheet) to provide a unified customer view.

• Implement self-service automation for customers and internal teams using Workato, Google Apps Script, and Smartsheet API.

• Ensure data governance, security, and compliance across all automation and integration workflows.

• Proactively monitor and optimize automation systems to improve performance and reduce response times.

• Collaborate with Customer Success, Support, and Operations teams to identify automation opportunities and implement solutions.

• Provide troubleshooting support for automation failures and data integration issues.

• Maintain clear, well-documented code and workflows for continuous improvement.

Qualifications:

• Minimum of 6 years of experience in data engineering, automation, or software development focused on customer workflows and automation.

• Bachelor’s degree in Computer Science, Data Science, Information Systems, or related field (or equivalent experience).

• Strong expertise in data pipeline development (ETL/ELT) and workflow automation.

• Proficiency in Python, SQL, and scripting languages for data processing and automation.

• Hands-on experience with Workato, Google Apps Script, and API-driven automation.

• Deep knowledge of Customer Operations tools like JIRA, SupportLogic, Gainsight, and Smartsheets.

• Experience integrating and automating customer support and service workflows.

• Strong understanding of RESTful APIs, webhooks, and enterprise integration patterns.

• Ability to troubleshoot and optimize automation workflows to improve customer response times.

• Customer-first mindset with a passion for removing friction and making it easier for customers to engage with Alkami.

Desired Skills:

• Experience working in customer success, fintech, or SaaS industries.

• Exposure to machine learning, predictive analytics, or AI-driven automation.

• Experience with data visualization tools (Looker, Tableau, or Power BI).

The salary range for this position is: $98,956 - $148,434Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.