The role involves defining user experience for call centers, conducting user research, delivering insights, and effectively communicating findings to stakeholders.
Blink UX is the product design firm crafting your next breakthrough. We partner with ambitious companies like Amazon, Google, and NASA to create transformative products and experiences through strategy, research, and design. With headquarters and labs in Seattle and studios in Boston, San Diego, San Francisco, New York City, and Bengaluru, we partner with clients around the world.
This opportunity is a part of Blink's Embedded practice, which supports long-term opportunities with some of Blink’s largest client partners. We are seeking 3 UX Designers for a financial services client.
Location: Hybrid, Lone Tree, CO
Duration: long-term contract
What you'll be doing:
- Define and drive the future experience for our call center representatives and the products they use.
- Reveal what our users need by conducting user research, working with cross-functional teams, and delivering insights.
- Inspire change through delivering oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand what would make a user’s experience more intuitive, accessible, and seamless.
- Lead and own a research project from start to finish, including conducting stakeholder interviews, formulating research goals and objectives, developing single and multi-track, qualitative and/or quantitative research plans based on best-in-class UX-research methods, collecting data, analyzing data, and synthesizing findings across research tracks, and developing reports.
What you are good at:
- Working independently to deliver insights in a fast-paced and ever-evolving environment
- Critically thinking to generate unique research ideas and derive effective solutions for design issues
- Effectively collaborating with stakeholders and act as a strategic partner in product decisions
- Storytelling skills using data and other visualizations to engage stakeholders, communicate insights effectively, and clearly present key findings and recommendations
- Continuously improve and grow by implementing new research techniques
What we are looking for:
- 5+ years of UX research experience.
- Bachelor’s or MS in a human behaviour-related field (or equivalent and demonstrable work experience).
- Proficiency at conducting a wide array of qualitative and quantitative research methods, including surveys, user interviews, usability testing, observational methods, card sorting, etc.
- Experience working with large data sets, including a solid proficiency with basic statistics, and the ability to calculate the necessary sample size.
- Experience with testing in person and remotely.
- Success in supporting delivery of concurrent projects.
- Strong communication skills with ability to appeal to a wide audience.
- High proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.
- Experience in Financial Services or other Regulated industries and/or Rep Experience (RX).
Blink is an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability.
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