The Sr Manager Training Delivery creates team incentives, manages training operations and relationships, and ensures quality training delivery while driving strategic growth plans.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary:
* We are seeking a Sr Manager Training Delivery to join the CDW Workforce Development team. This role involves creating and defining team incentives to enhance employee engagement and retention, while also projecting and implementing strategic growth plans. The individual will recruit and maintain qualified instructors, manage partner and reseller relationships, and identify projects to build the business and increase revenue. Additionally, they will refine scheduling and logistical procedures, manage key client and partner relationships, and ensure quality assurance in training delivery.
* What you will do:
* • Creates and defines team incentives for engagement and retention of the employees • Projects and implements plan for strategic growth. • Recruits and maintains qualified instructors and delivery team members. • Identifies, creates and executes strategic training partnership opportunities beneficial to CDW. • Guides Team in finding creative ways to lower overhead costs. • Identifies projects that will help to build the business and increase revenue, while growing the training business. • Manages partner and reseller relationships for training delivery success • Contributes to practice's growth by driving new programs and initiatives. • Refines scheduling and logistical procedures to ensure maximum efficiency and scalability. • Manages and maintains key client and partner relationships • Partners with other leaders to engage and retain coworkers. • Manages Training Delivery Management Team. • Partners with supervisors to create and implement coworker development plans. • Creates and implements operational processes that align to BU objectives. • Serves as highest level of escalation. • Owns resolution of all delivery impacting issues. • Owns quality assurance on training facility, scheduling, and training logistics elements of CSAT. • Institutes new processes, policies and procedures to prevent issue recurrence. • Conducts analysis of situation and data, making quick decisions to solve any issues. • Understands and manages complex client business processes. • Creates new ways to streamline training delivery while maintaining quality excellence. • Delivers clear, convincing, and well-organized presentations; project credibility and poise even in highly visible, adversarial situations. • Manages team well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching.
* What we expect of you:
* Bachelor's Degree, 10+ years of experience in training, and 3+ years of managerial experience,
* OR
* 14 years total experience, to include
* 10+ years of experience in training, and 3+ years of managerial experience.
* Experience managing training operations and instructor teams in multiple time zones and locations.
* Intermediate to advanced experience with Microsoft Office, web applications, and email in a business setting.
* Experienced with functioning effectively when under pressure and maintain self-control in the face of provocation.
* Experience implementation training operations, delivery logistics, and workflow process improvements.
* Experience leveraging workflow automation, program and process management, and CRM tools to streamline training delivery operations.
* Experience creating and managing an operational staffing model to ensure 24x7 coverage, escalation model, and client SLA support.
* Experience owning outcomes for and reporting against training delivery contract requirements. Pay range: $ 64,000 - $ 187,200 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary:
* We are seeking a Sr Manager Training Delivery to join the CDW Workforce Development team. This role involves creating and defining team incentives to enhance employee engagement and retention, while also projecting and implementing strategic growth plans. The individual will recruit and maintain qualified instructors, manage partner and reseller relationships, and identify projects to build the business and increase revenue. Additionally, they will refine scheduling and logistical procedures, manage key client and partner relationships, and ensure quality assurance in training delivery.
* What you will do:
* • Creates and defines team incentives for engagement and retention of the employees • Projects and implements plan for strategic growth. • Recruits and maintains qualified instructors and delivery team members. • Identifies, creates and executes strategic training partnership opportunities beneficial to CDW. • Guides Team in finding creative ways to lower overhead costs. • Identifies projects that will help to build the business and increase revenue, while growing the training business. • Manages partner and reseller relationships for training delivery success • Contributes to practice's growth by driving new programs and initiatives. • Refines scheduling and logistical procedures to ensure maximum efficiency and scalability. • Manages and maintains key client and partner relationships • Partners with other leaders to engage and retain coworkers. • Manages Training Delivery Management Team. • Partners with supervisors to create and implement coworker development plans. • Creates and implements operational processes that align to BU objectives. • Serves as highest level of escalation. • Owns resolution of all delivery impacting issues. • Owns quality assurance on training facility, scheduling, and training logistics elements of CSAT. • Institutes new processes, policies and procedures to prevent issue recurrence. • Conducts analysis of situation and data, making quick decisions to solve any issues. • Understands and manages complex client business processes. • Creates new ways to streamline training delivery while maintaining quality excellence. • Delivers clear, convincing, and well-organized presentations; project credibility and poise even in highly visible, adversarial situations. • Manages team well; gets the most and best out of the people he/she has; sets and communicates guiding goals; measures accomplishments, holds people accountable, and gives useful feedback; delegates and develops; keeps people informed; provides coaching.
* What we expect of you:
* Bachelor's Degree, 10+ years of experience in training, and 3+ years of managerial experience,
* OR
* 14 years total experience, to include
* 10+ years of experience in training, and 3+ years of managerial experience.
* Experience managing training operations and instructor teams in multiple time zones and locations.
* Intermediate to advanced experience with Microsoft Office, web applications, and email in a business setting.
* Experienced with functioning effectively when under pressure and maintain self-control in the face of provocation.
* Experience implementation training operations, delivery logistics, and workflow process improvements.
* Experience leveraging workflow automation, program and process management, and CRM tools to streamline training delivery operations.
* Experience creating and managing an operational staffing model to ensure 24x7 coverage, escalation model, and client SLA support.
* Experience owning outcomes for and reporting against training delivery contract requirements. Pay range: $ 64,000 - $ 187,200 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Top Skills
Crm Tools
MS Office
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