Sr. Manager, Strategic Customer Elevate - Customer Advocate (Global)

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team
The Global Strategic Customer Engagements (Elevate) team drives high-impact global strategies that support ServiceNow's long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive, fast-paced learning environment to thrive in. This role offers an incredible opportunity to accelerate your career in technology while shaping how ServiceNow engages its most strategic customers.
Role
We are seeking a Customer Advocate to serve as a trusted partner in executive and customer engagement. This role will drive customer engagement, strengthen relationships, and act as an extension - and, over time, a proxy - for our GVP, Strategic Customer Engagements in customer settings. You will curate and optimize engagement strategies, harness AI-enabled insights, and ensure flawless execution that advances ServiceNow's most important customer partnerships.
What You Get to Do in this Role

• Drive Customer Engagement Strategy - Curate and prioritize the right portfolio of customers, partners, and events for El engagement, working closely with sales leaders to ensure every interaction advances strategic relationships.

• Orchestrate End-to-End Engagements - Manage the full lifecycle of customer interactions, from creating briefing materials and shaping narratives to attending meetings, capturing takeaways, and ensuring flawless follow-through on action items. Coordinate with the Office of the CEO and P5 advocate teams to ensure seamless handoffs, consistent information transfer, and a cohesive customer experience.

• Deepen Executive Relationships - Strengthen ties with top customers and partners, proactively nurturing long-term connections, closing the loop on major deals, and stepping in as a trusted liaison during high-visibility situations.

• Scale and Innovate Elevate Engagement - Lead projects to codify best practices, secure customer-led speaking opportunities, and partner with cross-functional teams (Now on Now, Comms, etc.) to amplify impact through content, events, and media.

• Serve as a Strategic Thought Partner - Act as an indispensable advisor to Elevate leaders, helping inform compelling customer narratives, supporting deal pursuits, and over time becoming a credible proxy in customer and partner meetings.

• Continuously Improve Engagement Models - Define success metrics, apply data and AI insights, and iterate engagement models to maximize the value and effectiveness of executive and customer interactions.

Success Attributes

• Versatile Problem Solver - Creates clarity in ambiguity; trusted advisor to executives and teams.

• Sales DNA - Understands enterprise decision-making and how to advance deals.

• Executive Presence - Communicates with brevity, polish, and impact.

• High Energy & Pace - Thrives in fast-moving, high-volume workstreams.

• Emotional Intelligence - Builds strong relationships and navigates conflict with empathy.

Qualifications

• 10+ years' experience in consulting, enterprise SaaS/tech sales, or executive engagement.

• Proven ability to advise and influence at the C-level, with confidence to act as a proxy in customer settings.

• Exceptional storytelling and communication skills; ability to shape compelling executive narratives.

• Experience applying AI tools to drive efficiency and insight.

• Strong track record of cross-functional collaboration in complex, matrixed environments.

• High energy, results-oriented, and passionate about customer success.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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