Senior Manager, Sales (USA Only - 100% Remote)

Close is building the modern CRM for small, scaling businesses - just like us.

Today, we’re 100+ people across 22 countries. We’re united in our goal to help small businesses sell better by eliminating manual work and empowering them to focus on what matters most: relationships.

Close sets our compass by our customers and our people. Sustainability is core to serving both; we care deeply about the health of our business and the wellbeing of our team. We’re bootstrapped - meaning we’ve accepted no outside funding - and fully remote since 2016. The way we’ve chosen to build our business allows us to chart our own course.

Our team prioritizes impact, ownership, and quality. As a growing, remote-first company, we favor asynchronicity over meetings and we relentlessly prioritize work that moves the needle. We practice a mature approach to the workplace -- we expect our team to manage time effectively, communicate thoughtfully with teammates and customers, and produce great work.

Close is looking for a Senior Sales Manager to be the mastermind of our Sales machine. You’ll be responsible for the people, the process, as well as the the continuous improvement and operational experimentation that will help us build the sales team (and CRM!) of the future.

We expect you to be responsible for the foundation of our sales function: pipeline building, forecasting, setting an operating cadence for the team. You’ll manage our team of full-cycle Sr. Account Executives and Account Executives, providing feedback (1:1s, performance reviews) as well as opportunities for growth (coaching, career development).

While you won’t be responsible for closing your own deals, you’ll own the mechanics of our sales process. This role will have a heavy operational component. You’ll take a microscope to our current process, run experiments, and continually optimize and tweak each step. You’ll be accountable for answering questions from “What is the best point in our PLG funnel to provide a Sales touchpoint?” to “How should our Sales team deploy the AI Agents our Product Team is building into Close?”

This role will be highly cross-functional. You’ll work with our other customer-facing teams - Success and Support but also will partner closely with Finance & Data and Product. We use Close as our own CRM (of course!) and the Product and Sales partnership is tighter than ever. You’ll give feedback on new features and be the voice of our internal Sales team to our Product team - helping them build the most impactful features to unlock success for our own team.

You’ll manage a team of four and report to our Sr. Director of Success + Sales, as well partner closely with our CEO, Steli, on all things Sales at Close.

• Backed by 7-10 years of experience in Sales or Sales Operations. You should have 3+ years of experience managing a team of salespeople.

• A systems-thinker. You’re detail-oriented and optimization-minded. You see the big picture then zoom in on what needs tweaking, define experiments that move the needle, and learn and iterate quickly.

• Scrappy and self-driven. You’re eager to gather the data, dig in, and implement solutions quickly and without a full team of analysts or enablement behind you (we do have some resources, of course, but much of this work will be self-serve!)

• Deeply familiar with B2B SaaS sales. In particular, you’re familiar with the Close flavor of sales: Our sales motion is primarily inbound with a product-led component. We’re focused on the SMB market, meaning we have a small average deal size and a rapid sales cycle.

• An experienced, thoughtful people manager. You've had tough conversations, made hiring decisions, onboarded great reps, and supported teams through the natural ups and downs of sales.

• Empathetic, persuasive, and assertive. You’ll be leading a team of four and interfacing with our internal teams, including Sr. Leadership, as well as customers. In all these relationships, we index highly for what we call “Friendly Strength.”

• Excited by AI! We believe AI is the future of high-performing sales teams. You’ll be responsible for coming up with new ways to leverage AI to unlock efficiency for our team and implement the new features in our product.

• Lead, coach, and directly manage our Sales team of AEs and Sr. AEs

• Own and optimize our sales process - you’ll roll up your sleeves to improve pipeline quality, conversion rates, and sales velocity across a fast-moving, high-volume inbound funnel

• Lead the analysis of metrics and KPIs to track team performance and identify opportunities for improvement and optimizationCreate and refine sales enablement materials, training resources, and playbooks for the team

• Work closely with Finance to develop accurate forecasting models and ensure sales targets are met

• Partner with our Product team to implement new features, providing feedback and serving as the voice of our Sales teamImplement and optimize our AI features or new tools in the sales process

• Competitive compensation including an organization-wide goal-based bonus

• Paid Time Off: 5 Weeks PTO upon joining + Winter Holiday Break. Each year with the company, you’ll receive 2 extra PTO days.

• Paid Parental Leave for primary and secondary caregivers

• Sabbatical: After 5 years with the team, you’re eligible for a 1 month paid sabbatical

• Healthcare (US residents): Medical, Dental, Vision with HSA option (US residents), Dependent care FSA (US residents)

• 401k (US residents): We match 6% contributions with immediate vesting

Build a house you want to live in - Examine long-term thinking and action

No BS - Practice transparency and honesty, especially when it’s hard

Invest in each other - Build successful relationships with your coworkers and customers

Discipline equals freedom - Keep your word to yourself and others

Strive for greatness - Constantly challenge yourself and others

Listen to our CEO and Founder, Steli Efti, tell the story of Close’s journey in the $0-30m Blueprint. 

Watch our culture video from our 2023 team retreat in Milan. Every year our entire team gathers in person to build connection, foster cross-functional collaboration, and have fun. In 2025, we’re headed to Paris, France. 

Explore our product. Check out a video demo or try an interactive demo!

We ask a few role-specific questions as part of our application process. These questions are designed to help us learn more about you from the start so please answer each question thoughtfully. We see this as an opportunity to get to know you beyond your resume.

While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying exclusively on AI tools when completing an application, unless explicitly stated. Every application is read closely by humans and any obviously AI generated applications will be disregarded.

Regardless of fit, you can expect to hear back from our team with an update on the status of your candidacy. 

If you progress to the interview process, you’ll receive a full outline of the role-specific interview process in your first touchpoint with us. We do our best to make the hiring process clear and human.