Sr. Manager, Global Client Onboarding

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Manager, Global Client Onboarding. This remote position is located in US Central or Mountain time zone.

Position Summary

Reporting to the Director of Global Client Onboarding (GCO), the Senior Manager of Global Client Onboarding is responsible for managing a team of high performing Onboarding Project Managers (OPM), in addition to supporting key clients and managing critical projects.

The Senior Manager of Global Client Onboarding gives day-to-day direction to the OPMs, including driving the attainment of team and individual objectives. This manager would provide regular reporting to senior leadership and assign duties and clients to the OPMs. Additional responsibilities include managing
onboarding for key clients and driving critical projects.

The Senior Manager of Global Client Onboarding would require excellent communication, negotiation, task prioritization and personnel management skills.

Essential Duties & Responsibilities

• Manage team of high-performing Onboarding Project Managers
• Manage resources in the role Manager, Global Client Onboarding
• Assign projects, tasks, and clients to all Direct Reports
• Drive high productivity in the Onboarding Account Management team through regular team meetings,
  plus 1:1 meeting with direct reports
• Deliver regular reporting to the GCO Senior Management team on team metrics and SLA compliance
• Provide Onboarding and Client Management guidance to the OPMs and colleagues outside of the GCO
  organization
• Develop annual individual and team objectives
• Deliver quarterly performance evaluations to OPMs
• Support OPMs in Client Escalations and Drive Executive Communication
• Lead completion of critical projects as needed for GCO organization
• Manage Onboarding for Major Accounts as needed
• Provide pre-sales client onboarding assistance for the sales organization
• Ensures onboarding tasks are performed in accordance with documented ISO procedures
• Ensure client information gathered during the Onboarding process is maintained in the Salesforce CRM
  system
• Provide detailed and timely status reporting to all management as requested
• Assure excellent client satisfaction with entire onboarding process
• Identify and propose onboarding innovations and improvement opportunities
• 10% Travel is possible  

Education & Certification

• Bachelor’s degree in management, business, or related field

Location

• Remote - US Central or Mountain time zone

Experience

• 7+ years managing high-performing account management and/or technical teams
• 10+ years consulting or project management experience working with enterprise ERP software applications, including strong project management experience
• 5+ years’ previous experience in program management, project management, administration, or related field
• 5+ years Oracle or SAP enterprise ERP software application implementation and/or upgrade project management experience

Skills

• Strong decision-making and problem-solving skills
• Excellent verbal and written communication skills
• Able to multi-task, prioritize, and manage time effectively Education
• Project Management
• Excellent organizational, communication, interpersonal, relationship building skills
• Ability to work well in a cross-functional, matrix management environment
• Promoting Process Improvement
• Strategic Planning
• Performance Management
• Strong client management and negotiation skills

Desired Qualifications

• Proficient computer skills, Microsoft Office Suite; working knowledge of program/project management software (Smartsheet, MS Project)
• Knowledgeable in project/program management methodology and techniques; performance evaluation and change management principles
• Project Management certification desired
• Ability to work in a remote environment

Why Rimini Street?

Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.

Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees.

The general salary range for this type of role is k - k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

Benefits for US employees include:

• Medical, Dental, and Vision insurance
• Disability insurance
• Paid Parental Leave
• 401(k) program
• Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.