This role involves onboarding services, providing technical support for integrations, managing projects, and creating supporting documentation for clients and partners.
Job Summary
Your strong communication skills help you collaborate well with our business partners and clients to onboard new services, support existing services, and provide technical support related to integrations for clients on our software platform. You enjoy problem solving, and take pride when you find answers to help clients. In addition, you’re capable of working with minimal supervision, coachable and willing to continually learn and improve, and work well in a team environment. Your contributions help make our rapidly growing software platform the solution for all of our clients’ business needs.
RESPONSIBILITIES
•Manage projects to onboard new services with business partners, including clients, vendor partners, and third-party developers.
•Work with business partners as the primary contact to onboard their products & services via our integration APIs.
•Work with our Strategic Partnership Manager to ensure that integration agreements are executed.
•Host kick-off calls and web meetings with business partners as needed during the onboarding process.
•Provide technical support (phone, email, and chat) to business partners during the onboarding process, and subsequently on a continuing basis as needed. This involves reading, stepping through the source code, and analyzing system communication in XML formats.
•Develop and maintain framework integration guides, schemas, and other supporting documentation.
•Work with system Product Design Engineers to become familiar with integrations and system behaviors.
•Provide technical support regarding integrations to clients, internal staff, and sometimes, vendor partners.
•Contribute to our Knowledgebase so our clients can self-serve when possible.
•Create and maintain how-to guides for clients.
•Create and maintain integration documentation for business partners, clients, and internal staff.
•Work with other teams to investigate, design, implement, and/or execute to increase scalability of support in integrations.
•Review and provide feedback to feature requirements and system designs.
•Verify system changes affecting integrations.
•Design then drive or implement test automation to prevent issues.
•Find opportunities to document frequently occurring integration issues.
QUALIFICATIONS
•Bachelor’s degree with a 3.0+ GPA from an accredited college/university in a technical or business related field with programming exposure, OR 3 years of experience in a technical support role. Preferred
•Great organizational skills
•Preferred (one or more of the following)
•Familiarity with a programming language (object-oriented preferred)
•Familiarity with web API and/or XML
•Prior experience in customer service
•Prior experience in the mortgage industry
•Ability to troubleshoot data flow processes, translation maps
MeridianLink has a wonderful culture where people value the work they do and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to promote from within. We have an open-door policy with direct access to executives; we want to hear your ideas and what you think. Our company believes that to be productive in the long term, we must have a genuine work-life balance. We understand that employees have families and full lives outside of the office. To that end, we honor their personal commitments.
MeridianLink is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
MeridianLink runs a comprehensive background check, credit check, and drug test as part of our offer process.
Salary range of $64,500-$91,100. [It is not typical for offers to be made at or near the top of the range.] The actual salary will be determined based on experience and other job-related factors permitted by law.
Meridianlink offers:
Insurance coverage (medical, dental, vision, life, and disability)
Flexible paid time off
Paid holidays
401(k) plan with company match
Remote work
All compensation and benefits are subject to the terms and conditions of the underlying plans or programs, as applicable and as may be amended, terminated, or superseded from time to time.
#LI-REMOTE
Top Skills
Programming
Web Api
XML
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