Sr. HR Coordinator

The Senior HR Coordinator is a key member of the HR Support Services team, responsible for delivering high-quality, timely, and customer-focused support throughout the employee lifecycle. Reporting to the Lead, HR Support Services, this role handles a broad range of both complex and basic administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 and Tier 2 HR inquiries and escalations. 

This role is ideal for a detail-oriented, service-minded professional looking to grow within a collaborative and fast-paced HR environment supporting 20,000+ employees across North America. 

Key Responsibilities 

Employee Lifecycle Administration 

• Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates. 

• Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access – including M&A. 

• Support offboarding processes including exit interviews, logistics and system terminations. 

HR Systems & Data Management 

• Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system. 

• Perform regular audits of employee records to ensure data accuracy and compliance. 

• Generate reports or queries to support HR operations and compliance efforts. 

• Prepare HR dashboard and metrics for leadership report out 

Employee Support & Service Delivery 

• Respond to employee and manager inquiries via phone, email, or case management system (e.g., ServiceNow) related to HR policies, procedures, and systems. 

• Act as escalation for complex cases within HR Support Services, when needed. 

• Maintain confidentiality and handle sensitive information with discretion. 

• Serve as backup for team leader during absences, ensuring continuity of operations and team support. 

• Interface directly with HR Business Partners and HR Leaders, providing timely and accurate information on processes, services, and policies, including service delivery. 

Manager & HRBP Support 

• Support conflict resolution and disciplinary processes, including documentation and performance improvement plan support. 

• Contribute to HR initiatives such as performance management, C&B programs, and employee engagement. 

Process Improvement & Documentation 

• Assist in maintaining and updating HR SOPs, templates, and knowledge base articles. 

• Recommend improvements to enhance efficiency and employee experience. 

• Participate in HR projects and initiatives as assigned. 

• Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance.  

Qualifications 

Education & Experience: 

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience in related field preferred. 

• 3-5+ years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment. 

• Experience in insurance, financial services, or other highly regulated industries is an asset. 

Skills & Competencies: 

• Service-oriented mindset with a focus on employee experience 

• Strong organizational skills, decision making ability, attention to detail, and comfort with ambiguity. 

• Excellent communication and interpersonal skills; customer service mindset. 

• Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada). 

• Proficiency with HR systems (e.g., Workday, SAP, Oracle) and Microsoft Office Suite. 

• Ability to handle confidential information with professionalism and discretion. 

• Bilingual in English and French (if supporting Canadian employees) is a plus. 

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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