Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Job DescriptionAs a Forward Deployed Product Manager, you will collaborate closely with enterprise clients and our engineering teams to design and deliver innovative, LLM-powered agentic solutions. This role combines strategic product development with deep customer engagement. You will partner directly with customers to co-create use cases and translate complex business challenges into effective product workflows, ensure seamless implementation of solutions, driving measurable impact for clients, serve as the critical link between customer needs and our platform’s capabilities, aligning product development with real-world requirements.
What You Will Do
Manage the entire customer deployment process, from initial discovery and planning to execution and achieving measurable outcomes.
Collaborate with Forward Deployed Engineers to identify and prioritize requirements for tailored solutions.
Represent customer perspectives in internal product roadmap discussions and sprint planning sessions.
Drive structured feedback cycles with clients, ensuring their insights shape the platform’s evolution.
Create reusable resources, such as blueprints, templates, and workflows, to streamline future deployments.
Lead workshops and strategic planning sessions with stakeholders across client organizations to align goals and solutions.
Key Responsibilities:
Customer Discovery & Solution Definition
Partner with enterprise clients to understand their goals, pain points, and operational context.
Define solution blueprints for LLM and agent-based workflows aligned with customer requirements.
Productization & Delivery Oversight
Translate business needs into detailed technical specs and partner with Forward Deployed Engineers to ensure timely delivery.
Balance speed and scale - define MVPs, prioritize deployment scope, and iterate based on feedback.
Feedback Loop & Internal Advocacy
Gather insights from client engagements and deployments to inform internal product roadmap and prioritization.
Act as the voice of the customer across engineering, design, and go-to-market teams.
Strategic Enablement
Develop playbooks, solution templates, and reusable assets to accelerate future deployments.
Support pre-sales conversations and executive workshops with high-level framing of agentic AI value.
Requirements:
Must-Have
3+ years of product management or solution consulting experience in AI, SaaS, or enterprise software.
Strong understanding of AI agent workflows, LLM capabilities, and real-world business applications.
Excellent communication and stakeholder management skills, especially in customer-facing contexts.
Ability to work hands-on with engineering teams in defining requirements and deliverables.
Nice-to-Have
An engineering background is a plus, enabling you to leverage strong problem-solving skills to enhance solution development and implementation.
Familiarity with software engineering fundamentals, APIs, scripting, or prompt engineering basics to effectively bridge customer needs and technical solutions in a product management context.
Prior work in industries like CX, CRM, compliance, or support automation.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Warning about Recruiting Scams:
Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Compensation Range
$146,000 - $195,000 - $244,000The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
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