Lead development and execution of executive communication and Global Consumer Banking digital strategy. Drive strategic planning, governance, roadmaps, and scorecards. Partner with regional leads and stakeholders (legal, compliance, risk). Evaluate product and service innovation, present recommendations, build business cases, and recruit/mentor teams. Manage change, metrics, and reporting to ensure delivery excellence and alignment to organizational objectives.
The Senior Executive Communication Specialist is a key member of the Corporate Communications team responsible for developing and executing strategic communication plans for senior executives within the organization. This role requires a seasoned professional with a deep understanding of executive communication, exceptional writing skills, and the ability to navigate complex organizational dynamics. The Senior Executive Communication Specialist will collaborate closely with C-level executives to enhance their communication effectiveness and ensure alignment with the organization's overall messaging and objectives.
Key Responsibilities:
Strategic Development and planning
- Global Consumer Banking Digital Strategy Development
- Directing - Leading
- Competitive analysis
- Benchmarks to support strategy & transformation
- Identify emerging banking & technology trends
- Gaining alignment on strategic objectives and frameworks
- Developing a digital strategy with measurable, annual target objectives.
- Partnership with regional leads and align delivery approach and procedures
- Develop multi-year roadmaps aligned to the GCT strategy
- An understanding the current Global Consumer Banking technology landscape
- Creating a Digital capabilities assessment & enhancements
- Prioritize Digital initiatives and integrating them into a operating model
- Change management
- Annual and quarterly planning - Collaborate with demand management
Strategic Governance and Execution
- Global Consumer Banking Digital Strategy Governance and Execution
- Directing - Leading
- Strategy framework development and updating
- Creation and maintenance of Regional multiyear roadmaps aligned to the Global Consumer Technology (GCT) strategy target state
- Creation and maintenance of Integrated execution plans
- Establish framework to apply across BAU's and ensure delivery excellence
- Custodian of the overall strategic execution
- Align each regional team and regional LOBs support
- Maintain strategy governance process
- Collaborate and partner with legal, compliance, risk, audit, etc.
- Support requests for materials or information stemming from:
- Global / regional digital forums
- All hands/ELT/other tech forums
- Maintain the Digital strategic scorecard
- Develop systemic methods to track metrics, drive reporting and support GCT strategic Scorecard
Role Description
- Evaluate opportunities for feature and service innovation, helping clients understand the leading-edge technologies and the transformational impact on their business
- Structure and solve business & technical problems from beginning to end
- Develop and deliver client presentations, including functional & technical content, recommendations & conclusions, program plans to implement and supporting business case justification
- Maintain and expand client relationships through delivery of high-quality work
- Able to recruit and develop supporting team, with experience coaching, developing and mentoring staff
Skills Required
- 8+ years of consulting or industry experience as team / project leader preferred
- Consumer Banking digital experience
- Broad MarTech Experience preferred, including UI/UX Design, Journey Mapping, Content Management, eCommerce, Marketing Automation, CRM, Service & API Development, Cloud Deployments & Migrations and supporting technologies & tools
- Outstanding analytical capability & data modelling skills, with the ability to synthesize and visually present findings
- Effective user of project collaboration tools to develop program plans, assign tasks to team members, manage and monitor progress and drive team productivity
- Outstanding verbal and written communication skills, proficient with MS Teams Suite
- A relevant advanced degree or MBA from a top educational institution
- In addition to above, high emphasis on motivated, self-starter, quick learner, innovative, and evangelism of the latest solution & technology adoption trends
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