Sr Escrow Research Representative

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Sr Escrow Research Representative is responsible for managing and resolving complex escrow‑related inquiries with a focus on tax and insurance issues, escalations, and escrow account accuracy. This role serves as an advocate for internal customers and internal partners by performing detailed escrow research, coordinating resolution of escalations, and ensuring proper escrow line setup and maintenance within the mortgage servicing platform.

•  Location: Onsite daily in Englewood, CO
•  Compensation:  $50-60k

Key Responsibilities:

• Acknowledged escrow related concerns and perform initial research using a variety of resources to determine if there are account updates and corrections needed.
• Deliver timely, clear, and accurate status updates to Escrow and Call Center Management, Client Relations, and internal stakeholders throughout the research and resolution lifecycle.
• Collaborate with insurance and tax vendors in order to resolve escalations and outstanding concerns.
• Thoroughly document all research, communications, findings, and resolutions within the system of record.
• Compile and deliver comprehensive reporting to management, highlighting issue trends, escalation drivers, and opportunities for operational improvement.
• Easily transition between escalations while sustaining focus, quality, and timely follow‑through
• Support team members as needed, including assisting with onboarding related to escrow functions.
• Perform other job- related duties as assigned.

What you’ll need to be successful:

• High School Graduate, GED or equivalent experience
• Minimum 2 -5 years of experience in the mortgage industry
• Experience in customer service and complaint management
• Strong understanding of escrow management principles
• Excellent research, communication, and follow‑up skills with a high degree of accountability and attention to detail
• Exceptional listening skills and strong verbal/written communication abilities
• Intermediate proficiency of Microsoft Office applications (Excel, Word, etc.)
• Ability to work in a team environment

What we offer: 

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus. 

What to do next: 

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.