Sr Engineer, Operations System (IT)

Under general direction, participates as technical resource in implementing system health monitoring design, development, coding, testing, and debugging of DaVita Applications. Partners with Development, QA and Business Analysts to define End User Transaction based system Key Performance Indicators. Provide a range of IT dashboards to ensure that agreed levels of capacity and performance are measured and monitored on an ongoing basis.  

Expectations: 

•        Enable and champion an Begin with the Monitoring in Mind IT culture  

•        Create capacity for Team by Mentoring and leading others to higher levels of knowledge.  

•        Willingly share knowledge and look for opportunities to elevate other Team mates to a similar place of expertise 

            Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics  

            Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers 

            Provide a range of IT dashboards to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis 

            Take actions to achieve reductions in frequency and duration of incidents that impact IT availability   

            Provide regular reports on availability to the Service Manager  

            Organize and maintain a regular availability review process with both key business and IT representatives  

            Participate and provide inputs to the levels of IT availability required and its cost justification 

            Monitor actual availability achieved versus targets  

            Participate in Change Control meetings to assess and authorize changes from an availability perspective  

            Conduct availability risk assessment for existing services  

            Maintain an awareness of technology advancements and best practices that support availability and performance 

            Gather availability data as needed for reporting and communications 

            Report on performance against service targets as application flow through Software Development Lifecycle  

            Translate business events and drivers into IT workloads and volumes  

            Conduct ad-hoc performance and capacity and performance studies on request  

            Monitor actual capacity usage versus targets and to ensure shortfalls are addressed  

Under general direction, participates as technical resource in implementing system health monitoring design, development, coding, testing, and debugging of DaVita Applications. Partners with Development, QA and Business Analysts to define End User Transaction based system Key Performance Indicators. Provide a range of IT dashboards to ensure that agreed levels of capacity and performance are measured and monitored on an ongoing basis.  

Expectations: 

•        Enable and champion an Begin with the Monitoring in Mind IT culture  

•        Create capacity for Team by Mentoring and leading others to higher levels of knowledge.  

•        Willingly share knowledge and look for opportunities to elevate other Team mates to a similar place of expertise 

            Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics  

            Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers 

            Provide a range of IT dashboards to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis 

            Take actions to achieve reductions in frequency and duration of incidents that impact IT availability   

            Provide regular reports on availability to the Service Manager  

            Organize and maintain a regular availability review process with both key business and IT representatives  

            Participate and provide inputs to the levels of IT availability required and its cost justification 

            Monitor actual availability achieved versus targets  

            Participate in Change Control meetings to assess and authorize changes from an availability perspective  

            Conduct availability risk assessment for existing services  

            Maintain an awareness of technology advancements and best practices that support availability and performance 

            Gather availability data as needed for reporting and communications 

            Report on performance against service targets as application flow through Software Development Lifecycle  

            Translate business events and drivers into IT workloads and volumes  

            Conduct ad-hoc performance and capacity and performance studies on request  

            Monitor actual capacity usage versus targets and to ensure shortfalls are addressed  

            Participate in Change Control meetings to assess and authorize changes from a capacity and performance perspective  

            Gather capacity and performance data as needed for reporting and communications  

            Proactively identify and implement design pattern based monitoring deployment policies   

            Approve system health metrics of new systems and services  

            Maintain the Operations Technical Library 

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates