Sr. Director, Solution Consulting - CRM

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Why This Role Matters
You will lead one of ServiceNow's fastest-growing markets - and this team will be at the center of that momentum.
You'll shape how we go to market, how we sell value, and how we build the next generation of Solution Consulting talent.
Job Description
We're looking for a hands-on, strategic leader to lead our CRM & Industry Solution Consulting team - a growing center of excellence that will power ServiceNow's next wave of growth.
This role will lead a team of CRM and Industry Solution Consultant teams as they help customers transform their business with ServiceNow's AI-powered customer and industry solutions.
As the Senior Director, you'll balance leadership and frontline impact - developing talent, strengthening alignment across broader team, and being personally active in the market as an evangelist for ServiceNow's platform.
What You'll Do

• Lead and grow a high-performing team of Solution Consultants, focused on CRM and Industry workflows.
• Coach and develop talent - building Solution Consultant's into trusted advisors and future leaders.
• Partner closely with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.
• Engage directly with customers - meeting CXOs, presenting ServiceNow's value, and shaping transformational programs in-market.
• Drive execution excellence by ensuring your team delivers consistent, outcome-led, value-driven engagements.
• Champion collaboration across functions - working with Product, Marketing, and Enablement to bring the best of ServiceNow to every pursuit.
• Evangelize the ServiceNow story externally and internally - representing our technology, culture, and customer impact with authenticity and authority

Qualifications
What You Bring

• Proven leadership experience managing Solution Consulting/Presales teams in enterprise software or SaaS.
• Strong understanding of AI, CRM, Customer Service - ideally across Financial Services or Telecommunications.
• Demonstrated ability to influence in a matrix environment, working across Sales, Product, and Delivery functions.
• Comfort operating at both strategic and hands-on levels - from executive conversations to solution deep dives.
• Track record of building high-performing, collaborative teams that deliver measurable customer and business outcomes.
• Exceptional storytelling, communication, and relationship-building skills.
• A genuine passion for helping customers transform their business through innovation and AI-driven automation.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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