At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
We’re a fast-growing AI company headquartered in the Bay Area, building cutting-edge solutions that are transforming the customer experience. With nearly 40% of our workforce in Product & Engineering we’re investing heavily in innovation and scaling thoughtfully.
We’re looking for a strategic Sr. Director of People Business Partnering to support our global Product & Engineering organization. In this high-impact role, you’ll be a trusted advisor to senior leaders, helping drive organizational design, leadership development, and team effectiveness as we grow. You’ll lead a small team of global People Business Partners and partner closely with cross-functional People COEs to shape and scale our people strategy globally.
Responsibilities
- Act as a trusted advisor to senior leaders in Product and Engineering on all things people-related: organizational design, change management, leadership development, and workforce planning.
- Lead a lean team of global People Business Partners to support the growing needs of our global P&E population.
- Partner closely with leaders across the US, India and Portugal to ensure a globally aligned, locally relevant people strategy.
- Drive key talent initiatives such as performance management, succession planning, engagement surveys, and employee experience.
- Analyze people data and trends to proactively identify opportunities and recommend solutions to improve organizational health, design and effectiveness.
- Collaborate with People COEs to roll out programs in L&D, DEI, compensation, and recruiting that support our business goals.
- Help scale and evolve our PBP function as we continue to grow rapidly across markets and time zones.
Requirements
- 10+ years of progressive People experience, including 5+ years as a People Business Partner supporting technical organizations.
- Experience working in high-growth tech environments, ideally with global, distributed teams.
- Strong business acumen with the ability to balance strategic thinking with execution.
- Proven track record of building and influencing senior leadership relationships.
- Comfortable navigating ambiguity, driving change, and operating with a strong sense of ownership.
- Experience managing and developing high-performing People teams.
- Exceptional communication, collaboration, and problem-solving skills.
- Experience in an AI or SaaS company.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
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