A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.
Our approach is grounded in the Conga Way, a framework that encapsulates our values and drives everything we do as an organization—from hiring to decision-making and product development to colleague programs. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Locations: Broomfield, CO (Hybrid)
Reports to: VP, Customer Success
A quick snapshot…
As the Senior Director, Customer Success, you’ll lead the management team overseeing our Customer Success Managers (CSMs) and Customer Success Engineers (CSEs) responsible for a book of global, complex customers who have invested in Conga to power their revenue operations. You’ll drive accountability and adherence to our CS Methodology as well as build and cultivate deep, trusted and transparent relationships with customers. You’ll ensure that the team is driving towards tangible business outcomes with our customers. You’ll be a cross-functional liaison with all parts of the organization to ensure a unified approach to how we deliver results. You’ll be a facilitator, a coach, an advisor, and never stop asking questions; you’ll bring a strategic vision, foster a culture of innovation, and demonstrate inspiring leadership that motivates teams to exceed expectations and deliver exceptional customer value.
Why it’s a big deal…
Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven - we invest in our team. When you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the voice of those customers, the facilitator of conversations, and the driver of outcomes both for the Customer and Conga. We identify expansion, mitigate risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring a successful and growing customer base.
Are you the person we’re looking for?
Related experience. You:
- have 15+ years of Enterprise B2B SaaS Customer Success experience, owning accountability for large Enterprise & Strategic-level book of business
- have a proven track record of customer retention and expansion
- have experience driving consistent CS methodology and execution across all CS leaders and individual contributors
- have a deep understanding of business strategy, revenue, and capacity models to ensure your CS team is operating with efficiency and in line with company goals.
- stay updated with industry trends, emerging technologies, and best practices in customer success
Customer advocacy. You have a passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. You’re dedicated to ensuring customer satisfaction, loyalty, and long-term partnerships – you don’t just say it, you do it.
Leadership or Mentorship Experience. You’re someone who leads with both clarity and care. Whether you’ve managed a team, coached peers, or driven cross-functional initiatives, your leadership creates momentum and trust. At Conga, we value those who lift others as they lead mentoring teammates, navigating change, and creating space for collaboration and growth.
Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You effectively and clearly articulate complex concepts and technical information, priorities, trade-offs, and goals to both technical and non-technical stakeholders. You use your strong interpersonal skills to build rapport, establish trust, and manage relationships with diverse customers and internal teams.
Problem-solving and proactive mindset. You’re comfortable with complexity and ambiguity; you’re able to delve into the details and operational tactics while engaging on the big picture or overall strategy to drive positive customer outcomes. Even when information is limited, you’re able to make thoughtful decisions and keep things moving forward. Your adaptability allows you to pivot quickly as priorities shift always staying aligned with the bigger picture.
Here’s what will give you an edge…
Data driven decision making. You’re the type of person who is excited to dig into data and determine which processes are working. You use the data to explain why and how to improve for the future and collaborate cross-functionally to bring others along in the journey.
Industry-specific experience. You have prior in manufacturing, healthcare, financial services or Technology industry is highly desirable, as it helps in understanding the unique challenges, dynamics, and customer expectations specific to the industry.
Strong technical background and acumen. You have in-depth understanding of Revenue Management and/or contract management software solutions, commercial functions and processes as well as IT project management fundamentals. Salesforce and/or Conga product experience a plus.
#LI-MF1
In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.
Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.
The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
Top Skills
Conga Broomfield, Colorado, USA Office
13699 Via Varra, Broomfield, CO, United States, 80020
Similar Jobs
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
