Sr. Director, Client Success

Salary range is:

$181,030.54 - $240,000.00

This position is equity and bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The RoleAt CCC, Client Success is a commercial growth function. 27 of the top 30 insurance carriers run on CCC. Our Client Success team is accountable for ensuring customers getting full value from what they bought and the relationship growing from there.​
We’re looking for a Sr. Director, Client Success to lead a large, high-impact organization at the center of how clients realize value from CCC. In this role, you will lead the future-state Client Success model across strategic relationship ownership, product-led adoption, and scaled execution—cutting through complexity, raising the bar on performance, and building a function that drives measurable customer and business outcomes.

 

Key Responsibilities:

• Lead the Strategic Client Success organization across account leadership, product-focused adoption, and team performance​

• Set the direction for how Client Success drives adoption, expansion, and client value across the business​

• Build a high-performing organization with clear roles, strong leaders, and consistent execution​

• Partner with senior leaders across Sales, Product, Operations, and other functions to improve outcomes and remove friction​

• Drive operating discipline, accountability, and performance across a large, multi-layered organization​

• Shape how customer insights, product expertise, and commercial opportunities come together to drive growth​

• Lead through change and continue refining the model as the organization learns and evolves​

How Success Is Measured

• Time to Value: Time from contract to first meaningful usage​

• Adoption: % increase in utilization by product by client​

• Renewal & Expansion: Net revenue retention within existing accounts

 

Requirements:

• 15+ years in B2B SaaS, ideally in Client Success, Account Management, or a similar enterprise role​

• 8+ years leading managers and teams of teams​

• Proven ability to build high-performing, scaled organizations and lead through major change​

• Strong strategic thinker and operator who can turn complexity into clear priorities and action​

• Commercially minded, with strong ownership of customer value, growth, and organizational performance​

• Collaborates across the organization and influences senior leaders effectively​

• Strong judgment, leadership presence, and the ability to raise the bar across a large organization

 

Interview Policy & Privacy Notice:

A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.