Sr. Developer, ServiceNow

The ServiceNow Senior Developer is responsible for the design, development, and implementation of solutions within the ServiceNow platform. This role involves advanced customization, integration, and maintenance of the ServiceNow environment, ensuring optimal performance and alignment with business requirements. The Senior Developer will work closely with stakeholders to translate business needs into technical solutions and provide technical leadership to junior developers.

Primary Accountabilities:

ServiceNow Development and Customization:

• Design, develop, and implement complex solutions within the ServiceNow platform, including custom applications, workflows, integrations, and automations.

• Perform advanced customization of the ServiceNow platform, including UI policies, client scripts, business rules, and script includes.

• Develop and maintain integrations between ServiceNow and other enterprise systems using REST APIs, SOAP APIs, and other integration methods.

• Ensure code quality, maintainability, and adherence to ServiceNow best practices and coding standards.

• Conduct thorough testing and debugging of ServiceNow applications and integrations.

Technical Leadership:

• Provide technical guidance and mentorship to junior ServiceNow developers.

• Participate in code reviews and ensure code quality and consistency.

• Contribute to the development and maintenance of ServiceNow development standards and best practices.

• Stay up-to-date on the latest ServiceNow features, releases, and technologies.

Collaboration and Communication:

• Work closely with business analysts, stakeholders, and IT teams to gather requirements and translate them into technical solutions.

• Communicate effectively with both technical and non-technical stakeholders.

• Participate in agile development processes, including sprint planning, daily stand-ups, and sprint reviews.

Operational Support:

• Provide support for ServiceNow requests, incidents, changes and problems.

• Perform root cause analysis and implement corrective actions.

• Monitor ServiceNow performance and identify areas for optimization.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent experience.

• 5+ years of experience in ServiceNow development and implementation.

• Strong understanding of ServiceNow architecture, modules, and capabilities.

• Proficiency in JavaScript, HTML, CSS, and other web technologies.

• Experience with ServiceNow APIs and integration methods.

• Expertise in implementing and optimizing ITIL aligned processes to enhance service management.

• Excellent problem-solving and analytical skills.

• Strong communication and interpersonal skills.

Specific Technical Skills Needed:

• ServiceNow Administration and New Application Implementation. 

• Extensive experience with ServiceNow scripting, workflows, and integrations.

• Experience with ServiceNow Service Portal development.

• Desired Experience in ITOM and ITAM (HAM and SAM).

• Proficiency in ServiceNow Security and Access Control (ACLs / Roles).

• Knowledge of database concepts and SQL.

Individual Competencies:

• Integrity: Takes responsibility for actions and tells the truth.

• Teamwork: Works cooperatively with others to achieve objectives.

• Adaptable: Responds to change with a positive attitude.

• Innovative: Develops and supports new and improved methods.

• Curious: Seeks new knowledge and listens to others.

• Analytical and Critical Thinking: Uses a logical approach to problem-solving.

• Problem Solving: Gathers and analyzes information to generate solutions.

Safety:

• Supports a safe work environment by following safety rules and regulations.

As an Inmar Associate, you:

• Put clients first and display a positive attitude.

• Treat clients and teammates with courtesy and consideration.

• Build collaborative relationships.

• Set and attain goals with a sense of urgency.

• Focus on achieving results and exceeding expectations.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.