Sr. Customer Success Manager (CSM) – Air & Space Programs

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next.  Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person, defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Vantor is seeking a Sr. Customer Success Manager (CSM) to drive post-sales success across our Air & Space programs. In this role, you will ensure customers realize the full value of Vantor’s geospatial and imagery solutions by driving adoption, supporting mission outcomes, and serving as a trusted partner throughout the customer lifecycle.

You will act as the primary advocate for Space Force customers within Vantor, partnering closely with Account Executives to support renewals and expansions while ensuring contractual commitments are met. This role offers the opportunity to deepen relationships with Space Force stakeholders, guide customers in maximizing the operational impact of Vantor’s solutions, and proactively remove obstacles to success.

Success in this role requires the ability to engage stakeholders at all levels, understand complex mission and technical challenges, and clearly articulate the value of Vantor’s solutions. You will work cross-functionally with Product, Engineering, Marketing, and Support to ensure customer satisfaction, long-term adoption, and sustained program success.

Responsibilities:

Customer Relationship Management

• Establish and maintain strong, trusted relationships with Space Force customers and strategic partners
• Serve as the primary point of contact for customer communication, addressing inquiries and resolving concerns in a timely manner
• Develop a deep understanding of customer missions, objectives, and success criteria
• Act as the internal voice of the customer, advocating for customer needs across the organization

Project & Program Management

• Develop and manage detailed project plans, schedules, and budgets for customer programs
• Monitor execution, proactively identifying risks, issues, and dependencies to ensure on-time and on-budget delivery
• Coordinate cross-functional teams to align resources and meet program milestones and objectives

Adoption & Value Realization

• Drive product adoption and usage by aligning Vantor’s solutions to customer mission needs
• Partner with Account Executives to identify expansion opportunities and support account growth
• Ensure customers fully realize the operational and strategic value of Vantor’s geospatial and imagery solutions

Quality Assurance & Performance Management

• Ensure all deliverables meet required quality, performance, and compliance standards for U.S. Government customers
• Define and track key performance indicators (KPIs) to measure program health and customer success
• Communicate performance against KPIs and implement continuous improvement initiatives
• Ensure contracted revenue is delivered and operational issues are resolved quickly by leveraging internal resources

Government & Contract Compliance

• Maintain current knowledge of government regulations, contracting requirements, and compliance standards
• Ensure all project activities, deliverables, and documentation comply with applicable laws, regulations, and contract terms
• Maintain detailed knowledge of assigned contracts and deliverables, partnering with Sales and internal teams to meet commitments

Problem Solving & Risk Mitigation

• Identify, escalate, and resolve issues that may impact customer satisfaction or program success
• Anticipate potential challenges and proactively develop mitigation strategies in collaboration with internal teams

Minimum Requirements:

• Active Secret Clearance, with the ability to obtain TS/SCI
• Minimum of 5 years of experience in Customer Success or related roles supporting U.S. Government customers and strategic partners
• Strong knowledge of government contracting processes and regulatory environments
• Demonstrated project management experience, including use of project management tools
• Proven ability to drive product adoption and customer satisfaction in government or defense environments
• Excellent communication, presentation, and relationship-building skills
• Strategic mindset with experience creating and executing customer success plans
• Deep understanding of geospatial, imagery, and software solutions supporting defense missions
• Familiarity with U.S. Government procurement and acquisition processes
• Ability to travel to customer sites across the U.S. approximately 50% of the time

Preferred Requirements:

• Active TS/SCI Clearance
• Applied experience with Geospatial Information Systems (GIS) and Remote Sensing technologies

Pay Transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings.  The successful candidate’s starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire. 

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.