Drive adoption and growth of Coupa Pay solutions (virtual cards, digital payments, working capital/early pay). Own adoption strategy with large enterprise customers, set measurable success goals, analyze Pay opportunities, deliver platform demonstrations and training, build partnerships with customers and partners, and coordinate internal and external teams. Occasional customer travel required.
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr Coupa Pay Success Manager at Coupa:
We are looking for highly energetic and driven customer champions to work on the Coupa Pay team. This role will help our customers get the most out of their Coupa Pay investment by driving growth and adoption of their use of Virtual Cards, Digital Payments, and Working Capital Solutions / Early Pay Discounts.
Ideal candidates will have a minimum of 10-15 years’ experience working directly with large, enterprise clients to drive customer success, have relevant experience with B2B payments, especially with digital payments solutions, or an alternatively compelling job history that indicates you will be successful in this role.
What You’ll Do
- Have a strong technical understanding of Coupa products with the ability to discuss and demonstrate the full Coupa platform and how it will meet a customer’s business needs.
- Create and own the adoption strategy plan with large, strategic customers and ensure that all teams, including external Coupa partners and Coupa colleagues, are actively engaged to help execute the strategy with the customer.
- Help customers create success goals that are linked to their overall business objectives for successful Coupa Pay growth and adoption and can easily be measured to assist customers in tracking performance.
- Become a trusted partner and actively engage customers in strategic conversations involving longer-term business needs and best practices.
- Analyze and report on customers’ overall Pay opportunity for virtual cards, bank transfers and working capital / early pay discount solutions.
- Forge strong partnerships with customers, Coupa Pay partners, suppliers and Coupa colleagues.
- Meet customers in person via occasional travel.
- Ability to provide Coupa platform demonstrations and training.
What You Will Bring to Coupa
- 10+ years’ experience in either payments or systems applications, whether internally via a Finance or Procurement organization, or externally with a consulting firm or software provider.
- Deep domain expertise in either Payments and/or Procurement systems
- Candidates should have extremely strong client management skills and be able to work with customers to execute a plan that works towards a rapid, successful go-live and adoption.
- Experience with Software as a Service is a plus, as is any experience with Coupa BSM and other financial payment, accounting, and source-to-pay or procurement software.
- Previous sales or lead consulting experience with the following applications is a solid predictor of success: Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, SAP.
- Strong written and verbal communication skills.
- Experience configuring and delivering software demonstrations is strongly preferred.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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