As a Cloud Operations Architect II, you will enhance customer environments by managing escalations, providing technical support, leading improvement projects, and optimizing AWS infrastructure.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. As a Cloud Operations Architect, you'll spearhead efficiency initiatives within our Cloud Operations team. You'll serve as a key escalation point, providing expert technical guidance and hands-on support to both customers and team members. Your role is crucial in ensuring our customer environments perform optimally. This position is 100% remote that sits in either the United States or Mexico.
* Responsibilities
* Incident Management
* Act as a high-level escalation point for critical customer issues
* Review and analyze Problem Management tickets and Root Cause Analysis reports
* Participate in on-call rotation to address urgent customer needs Customer Success
* Participate in the customer onboarding process
* Provide technical guidance for AWS infrastructure implementations
* Identify trends in monitoring tools and optimize alert thresholds with customers Technical Operations
* Create and maintain Terraform modules for efficient infrastructure deployment
* Collaborate cross-departmentally on customer environment improvements
* Manage the code that handles Mission's backup, patching, and monitoring tools
* Review merge requests and provide Change Advisory Board approval
* Handle highly confidential customer information and environments Continuous Improvement
* Lead Cloud Operations improvement projects, including Terraform module development
* Automate solutions for repetitive tasks
* Build and maintain a documentation library for internal tooling
* Identify improvement opportunities from customer alerts and implement action plans
* Requirements
* 4+ years in cloud architecture and operations focused on AWS
* Strong background in System Administration (Linux and Windows)
* Proficiency in infrastructure-as-code tools (Terraform and CloudFormation)
* Scripting skills (Python or Bash) with AWS SSM or Lambda experience
* Familiarity with AWS managed services (ECS, EKS, Elastic Beanstalk)
* Knowledge of APM tools (New Relic, DataDog, or Dynatrace)
* Excellent problem-solving skills
* AWS Professional Certification (required within 90 days of hire)
* Excellent written and verbal communication skills in English
* Experience providing world-class support in a customer-facing role
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. As a Cloud Operations Architect, you'll spearhead efficiency initiatives within our Cloud Operations team. You'll serve as a key escalation point, providing expert technical guidance and hands-on support to both customers and team members. Your role is crucial in ensuring our customer environments perform optimally. This position is 100% remote that sits in either the United States or Mexico.
* Responsibilities
* Incident Management
* Act as a high-level escalation point for critical customer issues
* Review and analyze Problem Management tickets and Root Cause Analysis reports
* Participate in on-call rotation to address urgent customer needs Customer Success
* Participate in the customer onboarding process
* Provide technical guidance for AWS infrastructure implementations
* Identify trends in monitoring tools and optimize alert thresholds with customers Technical Operations
* Create and maintain Terraform modules for efficient infrastructure deployment
* Collaborate cross-departmentally on customer environment improvements
* Manage the code that handles Mission's backup, patching, and monitoring tools
* Review merge requests and provide Change Advisory Board approval
* Handle highly confidential customer information and environments Continuous Improvement
* Lead Cloud Operations improvement projects, including Terraform module development
* Automate solutions for repetitive tasks
* Build and maintain a documentation library for internal tooling
* Identify improvement opportunities from customer alerts and implement action plans
* Requirements
* 4+ years in cloud architecture and operations focused on AWS
* Strong background in System Administration (Linux and Windows)
* Proficiency in infrastructure-as-code tools (Terraform and CloudFormation)
* Scripting skills (Python or Bash) with AWS SSM or Lambda experience
* Familiarity with AWS managed services (ECS, EKS, Elastic Beanstalk)
* Knowledge of APM tools (New Relic, DataDog, or Dynatrace)
* Excellent problem-solving skills
* AWS Professional Certification (required within 90 days of hire)
* Excellent written and verbal communication skills in English
* Experience providing world-class support in a customer-facing role
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
AWS
Bash
CloudFormation
Datadog
Dynatrace
New Relic
Python
Terraform
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