Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior customer experience. We’re actively seeking a talented Sr. Client Solutions Specialist to join our Workforce Benefits division. This role can be fully remote or hybrid and based in Newport Beach, CA or Omaha, NE.
As a Sr. Client Solutions Specialist, you’ll move Pacific Life, and your career, forward by providing a first-class frictionless onboarding and enrollment experience to our employers in the Workforce Benefits division.
How you'll help move us forward:
Maintain ongoing relationship with technology counterparts at one or more Benefits Technology vendor partners.
Serves as subject matter expert on enrollment flows for assigned partnerships.
Effectively diagnose and resolve case-level technology issues with a sense of urgency and excellence.
Escalate common case-level issues to Client Solutions Consultant for root cause analysis.
Communicate break-fixes and feature enhancements effectively to Pacific Life’s various customers.
Collaborate with internal stakeholders to understand data challenges that flow from benefits technology partners and work to resolve them.
Respond to inquiries regarding case-level support from Onboarding through Enrollment and through ongoing data exchange.
Understand case set-up for assigned partners and consult with brokers on best practices.
Support case-level file exchanges (e.g., EDI, XML, API) for an assigned partner(s) to ensure data sync between Pacific Life and our technology partners.
Monitor case-level error reporting and proactively address customer data issues.
Help grow the knowledge of and comfort with our technology solutions with internal partners.
Understand regulatory and compliance landscape related to enrollment and group benefits.
Works within departmental controls for all aspects of the role.
Demonstrate a customer-centric mindset with problem-solving skillset.
Participates and contributes to team meetings or special tasks and assignments and brings innovative ideas and a continuous improvement mindset to the department.
Job performance must meet department standards for work prioritization, productivity, quality and timeliness.
Identifies, understands and ensures that actions, behaviors and decisions are consistent with the department, division and Pacific Life Mission & Vision.
The experience you bring:
College degree or equivalent experience preferred
3-5 years in worksite or voluntary benefits industry
Understanding of technology ecosystems specifically within the FinTech industry
Effective written and oral communication
Strong attention to detail
Ability to present to all levels with both internal and external stakeholders
Demonstrated time management and organizational skills
Intermediate skills with MS office applications
What makes you stand out:
Experience with API technology within the worksite benefits industry
Direct experience with Benefits Administration systems and data exchanges
#LI-KB1
You belong at Pacific Life
At Pacific Life we are committed to a culture of belonging, a space where all employees are empowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging. Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.
Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$78,840.00 - $96,360.00Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
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