Sr. Business Transformation Associate

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you a strategic up-in-coming leader with a passion for driving organizational change and transformation? Genesys is seeking a dynamic Sr. Business Transformation Associate to support our enterprise-wide transformation initiatives. This role is pivotal in shaping our company’s future by implementing innovative solutions, fostering a culture of continuous improvement and change excellence, and ensuring alignment with our strategic goals.

Join our team and be at the forefront of our transformation journey. You’ll have the opportunity to make a significant impact, work with talented professionals, and drive meaningful change at Genesys. If you have a passion for transformation, we want to hear from you!
Key Responsibilities:

• Support large-scale transformation initiatives to drive organizational change and achieve business objectives.
• Provide strategic direction, and problem-solving solutions to the project teams. 
• Develop and execute transformation roadmaps, ensuring timely delivery and achievement of key milestones.
• Demonstrate influencing and relationship building skills, inspiring and supporting project teams towards successful outcomes. 
• Apply advanced process improvement methodologies to enhance operational efficiency and effectiveness. 
• Communicate complex transformation strategies and updates clearly and concisely to stakeholders.
• Facilitate knowledge sharing and mentorship within Business Transformation and other internal organizations communicating issues, and questions timely. 
• Manage and collaborate effectively with global teams.
• Uphold and promote the principles of out-of-the-box, simplicity, automation, self-service, and risk reduction in all transformation activities.

Minimum Requirements:

• 3-5 years relevant experience in leading large-scale transformation initiatives or back-office operations.
• Bachelor’s degree in business, economics, or a related field preferred.
• Proven ability to take the initiative, troubleshoot complex issues, build strong relationships across all levels of the organization, and solicit/gain support inside and outside of the Business Transformation team.
• Experience working with third-party consultants and managing vendor relationships.
• Ability to work independently and proactively in a fast-paced environment.
• Advanced process improvement skills with a track record of driving operational excellence.
• Exceptional presentation and communication skills, both written and verbal.

Desirable Skills:

• Strong knowledge in agile and waterfall project management methodology; certification preferred.
• Experience with project management tools. 
• Working knowledge of Jira and Confluence 

#LI-AR1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$80,200.00 - $149,000.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.