Sr. Business Solutions Analyst

FrankCrum is a Top Workplace!

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in over 40 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment - echoed throughout the family of companies - "always to do the right things for the right reasons!"

Click here to learn more about FrankCrum!
Why The Business Analyst Team?
The Business Analyst Team is the connective tissue between our business goals and the solutions that make them possible. Here, you will grow as an insurance professional while directly influencing company results. Team members lead meaningful initiatives, analyze complex problems, and collaborate with partners across the organization to deliver practical, high-impact outcomes. If you thrive in an environment of continuous learning, ownership, and cross-functional collaboration, this is an excellent place to develop your career.
Team Mission
We exist to serve our external and internal customers by turning business needs into executable solutions and connecting strategy to execution—making work visible, requirements clear, and impacts understood—so our organization delivers the right change, at the right time, for the right reasons.
The Role You'll Play to Create Success
We are excited to announce our search for a full-time Sr. Business Solutions Analyst ! In this role, you will have the opportunity to impact the FrankCrum business everyday by taking an active leading role in supporting the various applications used by Frank Winston Crum Insurance.

1. Partner with business leaders to frame initiatives: define business value, customer outcomes, and clear success metrics tied to FWCI’s strategic goals and value map. Ensuring every decision creates genuine value.
2. Designs and leads the analysis approach for programs or major domains (discovery plan, stakeholder engagement model, artifact set, decision forums).
3. Translates strategic goals into actionable portfolios of features, user stories, and process changes, sequenced for incremental value delivery.
4. Establishes and enforce quality standards for requirements, UAT, and release readiness across assigned programs.
5. Oversees UAT strategy and execution across multiple channels, ensuring robust coverage of edge cases, integrations, and business controls.
6. Anticipates operational, data, and compliance impacts and ensure they are accounted for in design, testing, and change/adoption plans.
7. Acts as a proxy for Product Owners or business leads when needed, ensuring decisions align with value, risk, and customer impact.
8. Leads BA communities of practice, training sessions, and playbook improvements to uplift the overall discipline.
9. Identifies and drives enhancements to BA practices, standards, and tools.
10. Demonstrates the broader organizational ecosystem and end-to-end workflows, not just a single project or system.
11. Demonstrates experience defining and using KPIs and metrics to guide decisions and measure success.
12. Knowledge across multiple domains (policy/rating, billing, portals, data/reporting) and the carrier value map.

The Attributes We Seek

1. Bachelor’s degree in business, technology, mathematics, or related field (or equivalent experience).
2. 7–10+ years of progressive business analysis experience in P&C Insurance (or equivalent), including leading large or complex initiatives.
3. Proven track record of influencing senior stakeholders, facilitating alignment, and delivering measurable business outcomes.
4. Demonstrated experience defining and using KPIs and metrics to guide decisions and measure success.
5. CBAP, PMI-PBA, CSPO, or equivalent preferred, not required.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only one-hundred-ninety-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement 
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Disaster Relief Fund for employees  

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client's day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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