Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.
Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.
We are Sparksoft!
ROLE & RESPONSIBILITIES:
- Collaborate with Product Owners to break down complex business needs into clearly defined epics, user stories, and acceptance criteria that reflect stakeholder objectives.
- Lead and facilitate backlog refinement sessions, helping prioritize features and stories based on business value and technical feasibility.
- Engage with stakeholders across business and technical teams to align roadmaps, identify dependencies, and proactively mitigate delivery risks.
- Maintain thorough and up-to-date project documentation, ensuring traceability from requirements through delivery and closure.
- Translate business requirements into actionable technical specifications, ensuring solutions meet both functional needs and strategic goals.
- Coordinate and support user acceptance testing (UAT) by validating delivered features align with business expectations.
- Troubleshoot production issues, perform root cause analyses, and use data insights to drive continuous product and process enhancements.
- Promote Agile mindset and Scrum best practices by coaching teams, driving collaboration, and refining ways of working.
- Facilitate Agile ceremonies.
REQUIRED EXPERIENCE:
- 8+ years supporting Agile teams with a track record of successful delivery.
- Strong facilitation, negotiation, and coaching skills.
- Deep understanding of Agile frameworks (Scrum, Kanban, SAFe) and SDLC.
- Proficient in JIRA, Confluence, and standard project documentation practices.
- Exceptional analytical thinking and communication skills, both verbal and written.
- U.S. residency for 3 of the past 5 years and ability to obtain/maintain a Public Trust clearance.
PREFERRED EXPERIENCE:
- Knowledge of CMS Marketplace eligibility and appeals processes.
- Familiarity with contact center operations and case management workflows.
- Figma experience or knowledge.
- CSM or PMPO Product Owner (SAFe).
- Human Centered Design (HCD) exposure as a Business Analyst.
EDUCATION & CERTIFICATIONS:
- Bachelor’s degree or higher
- CSM certified (preferred)
If you need accommodation seeking employment with Sparksoft Corporation, please email [email protected] or call 410-424-7700. Accommodations are made on a case-by-case basis.
At Sparksoft Corporation, we take security and protection of personal information very seriously. We will never ask you to send private personal information over email. Accordingly, we ask you to immediately contact our security team via email at [email protected] upon receiving a suspicious request.
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