Sportsbook Operations Specialist

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
We are building upon our leading US sports brand to grow our Sportsbook Operations group! Join our team as a Sportsbook Operations Specialist, and you will play a central role in running the day-to-day operations of a rapidly scaling part of our business. We're looking for an analytical thinker with proven skills working across CRM and marketing. You'll be a confident team player and someone who can communicate and articulate themselves in a way others will listen, learn from and take direction from you.
What you'll do as a Sportsbook Operations Specialist

• Run processes to support quality assurance, problem escalation, and competitor tracking
• Work with our Content and Trading teams to ensure delivery of market-leading Sportsbook offerings
• Manage the efficient execution and fulfillment of various promotions and offers.
• Ensure that site content, promotions, betting events, and betting odds are presented and merchandised as expected
• Create and deploy communications to players through our CRM systems to ensure awareness and participation in promotions and offers. Ensure that they adhere to channel best practices.
• Execute structured segmentation and A/B testing, and lead analysis of results, to maximize business impact and present results to stakeholders and senior leadership.
• Work on internal tools and reporting needs for the Operations team
• Work cross-functionally with various groups including but not limited to Customer Experience, Analytics, Promotions, International Market Development and Trading
• Maintain a database of promotions to assist in monitoring and recapping high-value promos.
• Work with the team to grow the business. Collaborate, brainstorm, and take ownership of our goals.

What you'll bring

• Bachelor's degree in marketing, business, or analytical field is preferred but not required.
• At least one year in a customer-facing or marketing role.
• Well organized and strong attention to detail, with the ability to work on multiple projects simultaneously, often under challenging time constraints.
• Proven ability to understand the customer and be an advocate.
• You have strong interpersonal and communication skills in both one-on-one and group settings. You must have native-level proficiency in English.
• You're a data-driven and strategic thinker with a deep understanding of the Sportsbook industry.
• Analytical skills and an ability to generate insights from campaign results and use these to inform future plans.
• Experience with A/B testing and knowledge/willingness to learn SQL, HTML, and other analytics tools
• You should be excited about working with the team to grow the business--you'll bring energy, ideas, and resilience.
• Knowledgeable sports fan with strong written and oral communication skills
• Willing to work non-standard hours based on the sports calendar
• Proven experience as a self-starter who is comfortable in a fast-paced, quickly changing environment

#LI-SG2
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 79,200.00 USD - 99,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.