Specialist, Product Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Product Management
Overview
Mastercard's Network Products team is responsible for delivering secure, scalable, and high-performance payment capabilities across a global ecosystem. In North America (NAM), the team focuses on continuously enhancing a highly resilient network, strengthening core switching capabilities, and enabling new use cases to drive growth and customer value.
This role will contribute to the development, performance analysis, and operational execution of network-based payment products in NAM. The individual will work closely with product managers, engineering teams, and cross-functional partners to support product lifecycle activities and ensure successful delivery and optimization of network capabilities within the regional ecosystem.
Role
As a Specialist, Product Management (Network Products), you will play a key role in supporting the execution and optimization of network products across the region. You will contribute to product development initiatives, analyze performance insights, and collaborate cross-functionally to ensure seamless delivery of network capabilities.
Key responsibilities include:
Support the development and enhancement of Network Products across switching, authorization, clearing, and related services
Analyze product and network performance metrics (e.g., transaction flows, approval rates, processing trends) to identify insights and improvement opportunities
Contribute to product lifecycle activities, including requirements documentation, testing, pilot support, and implementation
Collaborate with engineering, operations, and regional teams to track deliverables, resolve issues, and ensure timely execution
Assist in delivering product performance updates, dashboards, and insights for leadership and stakeholder reviews
Support onboarding and rollout activities for new product capabilities across issuers, acquirers, and partners
Conduct impact analysis across network services to inform product strategy and optimization decisions
Help develop and maintain product documentation, process artifacts, and knowledge repositories
Participate in cross-functional initiatives to improve operational efficiency and enhance network performance
Support go-to-market enablement activities, including preparation of materials and coordination with internal stakeholders
All About You
Basic Qualifications
Bachelor's degree in Business, Engineering, Computer Science, or a related field
2-5 years of experience in product management, payments, technology, or operations roles
Strong analytical and problem-solving skills with the ability to interpret complex data sets
Ability to manage multiple priorities and work effectively in a fast-paced environment
Strong communication and stakeholder coordination skills
Preferred Qualifications
Understanding of payment network fundamentals, including switching, authorization, clearing, and settlement processes
Familiarity with Market Test and Commercialization phases of STUDIO and product lifecycle management
Experience with transaction processing, or financial services technologies
Exposure to data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
Understanding of customer journey mapping and product design principles
Key Competencies
Data-driven mindset with the ability to translate insights into actionable outcomes
Strong collaboration and cross-functional partnership skills
Structured thinking with attention to detail and execution discipline
Ability to navigate complex network ecosystems and processes
Proactive, ownership-oriented approach with a focus on delivery and results
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $75,000 - $120,000 CAD