Executive IT Support Specialist

The Executive IT Support Specialist role ensures the streamlined operation of the company’s IT Support services across the organization with a focus on executive support in the corporate headquarters and for the Denver office management.  This is a high-visibility support position for top executives requiring in-office presence a minimum of 4-5 days a week when the executives are present. This individual will identify, recommend, implement, and support technology solutions to identify and manage customer service trends, procedures and controls for problem prevention, customer support knowledgebase, problem tracking and self-service tools and to monitor and enhance productivity. Responsible for Tier I, II and III hardware and software support.  Provides technical advice, guidance, and informal training to internal customers.  Troubleshoots and restores technical services and equipment by analyzing and diagnosing symptoms to identify and implement root-cause problem resolution. Responsible for the setup, testing, installation, and administration of laptop computers, handheld devices, printers, software, and peripherals.
Additionally, this role includes office management responsibilities for the Denver office, including, but not limited to, ordering and stocking supplies, managing deliveries/shipments, coordinating on-site meetings and catering services.  Our Executive IT Support Specialist works as both an individual and, in a team setting, openly shares information, and is able to quickly establish and sustain professional relationships, trust, and credibility.
POSITION RESPONSIBILITIES
Responsibilities include but are not limited to:

• Serve as a primary point of contact for all IT support issues, requests, and questions throughout organization
• Provide technology and office management support for executives, including c-level, at work and remote locations
• Manage day-to-day office administration, including inventory management, ordering and stock supplies (paper, snacks, drinks, etc…), on-site meeting coordination including catering, and delivery management
• Prepare and complete action plans, implementing productivity, quality and customer-service standards
• Complete audits, identify customer service trends, determine system improvements and implement changes
• Maintain and improve customer service quality and responsiveness by studying, evaluating and re-designing processes, establishing service metrics, monitoring and analyzing results, implementing changes
• Ensure consistently high levels of customer satisfaction at all levels within the company
• Establish and build relationships, trust, and credibility at all levels of the organization
• Configure, test, and install end-user technologies (e.g. laptop computers, desk phones, mobile devices (phones\tablets), desktop software, and printers)
• Provision and administer network security and services (e.g. Active Directory accounts, passwords, file shares, and voicemail)
• Ensure all security policies and Sarbanes-Oxley control procedures are adhered to
• Participate\Implement technology projects
• Interact with outside service providers, outsourcers, and auditors

POSITION REQUIREMENTS

• Bachelor’s degree in Computer Science, Engineering, Technology Management, or related discipline strongly preferred, equivalent experience is acceptable
• 5+ years of analytical, problem solving, end-user support within an Information Technology organization
• 3+ years of experience supporting and communicating with Executive members of a corporate organization preferred
• A genuine passion to deliver a high-level of customer service and quality is required
• Excellent oral and written communication skills
• Extensive knowledge of end-user computing technologies including laptop computers, Microsoft Windows 10/11, Microsoft 365, Microsoft Windows Server / EntraID, iOS handhelds, Zoom, Microsoft Teams (including Teams phone), Poly (formerly Polycom) Video Conferencing systems
• Base Salary (based upon, and subject to, candidate experience): $80,000 - $90,000, plus generous cash incentives