Specialist II, Service Desk

At Wipfli, people count.
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
Under the direction of a Manager, the Specialist II provides quality technology support to
firm clients with a high degree of customer satisfaction, technical expertise, and timeliness,
in accordance with department policies and procedures.
Responsibilities:

• Provides excellent customer service support to firm clients for Wipfli supported
  hardware and software issues of low to moderate complexity.
• Resolves issues in accordance with Service Desk Procedures.
• Develops and maintains general knowledge of major client systems including support
  policies and procedures.
• Assists other specialists or support staff through system knowledge transfer and training.
• Researches and responds to escalated issues and escalate further as required.

Qualifications:

• High School Diploma or an equivalent combination of education and experience.
• Two+ years of Helpdesk experience
• Requires a strong customer service background
• Prior computer system experience including Windows Operating System and
  knowledge of Microsoft Office products
• Ability to plan, prioritize, and organize work effectively and balance many projects simultaneously
• Ability to work under pressure and time deadlines
• Ability to analyze data and recommend solutions
• Ability to observe, think critically, and demonstrate a rational thought process and linear thinking
• Ability to know when to escalate or seek guidance on an issue or roadblock.
• Ability to obtain certifications or is working towards appropriate certifications.
• Strong written and verbal skills are very important for this position
• Hardware maintenance and repair skills
• Demonstrated skill in providing support for hardware and software in a MS environment
• Demonstrated good problem-solving skill

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Additional Details:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected].