Specialist II, Application Managed Services

Job Description:

For this role, the new hire will be providing essential support to clients using NG Practice Management. They will be answering medical billing questions related to the software functionality and providing claims clearinghouse support. Additionally, the candidate will be required to work cross-functionally with internal teams to assist in addressing client needs.

Software and/or technical support experience is preferred for this position. It is crucial that the candidates have hands-on experience with the NextGen EPM application. Experience in a medical office or familiarity with the medical billing process is highly desirable. Lastly, customer service experience is something we value greatly for this role.

• Collaborate with teams to develop strategy for client specific roadmap, product optimizations, new product implementation, and software upgrades, and change management.
• Assess current system workflows and configurations; identify opportunities for alignment with NextGen best practices and model build system.
• Develop departmental implementation tools and artifacts; scope and perform custom template and software programming utilizing software development best practices.
• Implement new software and upgrade the NextGen application suite.
• Deliver application-level support and expertise to clients during active implementation by conducting system configurations, testing, training, go live support, and post implementation issue resolution.
• Prepare, lead and execute presentations, training, and work sessions with a strong command of the audience both internally and externally.
• 25%-50% travel may be required, depending on client requirements and business needs.
• Flexible hours including weekend work may be required with advance notice.
• Perform other duties that support the overall objective of the position.

Education Required:  

• Bachelor's Degree.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 3-5 years’ experience in relevant discipline such as: implementation and training, consulting, health care/private practice, or healthcare IT providing similar services/products.

License/Certification Required:

• NextGen Certified Professional within 90 days of onboarding. Established NextGen Certified Professional is a plus.

Knowledge, Skills & Abilities:

• Knowledge of: Healthcare IT software implementation and training. Software applications, workflows, system configuration, client training, and troubleshooting resolution best practices.
• Skill in: Building relationships; interpersonal, written, and visual communication; analytical, problem solving, detail oriented, troubleshooting, project & time management, and presentation skills. 
• Ability to: Drive projects to a successful outcome both in a team environment and independently. Communicate, influence, establish trust, and demonstrate results with multiple stakeholder groups. Recognize and diffuse stressful situations. Quickly assess client sensitivities, communication style, and organizational culture and adapt project to ensure success. Be passionate about contributing to an organization focused on continuously improving client experiences. Ability to balance competing priorities and multiple projects in a fast-paced environment.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.