Specialist 3, Sales Analytics & Support - Channel Program Deployment

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the deployment and sustainment of CB channel support, enablement, and operations initiatives. Effectively drives engagement throughout the various initiative stages, including deployment, adoption, sustainment, and improvement plans. Serves as change management expert, providing colleagues with resources to enhance their knowledge and skills. Establishes oneself as the subject matter expert (SME) change managing organizational acceptance and adoption of newly deployed programs. Engages directly with frontline and leadership to deliver programs that enable higher adoption and usage while accelerating speed to productivity during the launch of new initiatives. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Job Description

Core Responsibilities

This role will support the Tools Team within the Channel Enablement Organization.  The Tools Team is responsible for executing the roadmap for all ‘Core Sales’ CRM and ordering tools, as well as marketing tools utilized by frontline sellers.  Examples of these tools include but are not limited to:

• Core sales tools: Frictionless, SalesForce, Orion Sales, Orion SQO, Knock, and Mobile360
• Marketing Tools: LinkedIn Navigator, ZoomInfo, SalesLoft, Copilot, Revegy, and LiveSocial

• Orchestrate an approach and cadence that informs, educates, and unifies understanding across Division and Region channels
•  Collaborate cross-functionally with leadership teams to develop, coordinate, and implement best-in-class practices for deployment and execution of sales support, enablement, and operations initiatives.
• Effectively identify gaps and barriers to success in the planning, implementation, and execution of deployment initiatives; develop and implement mitigation tactics to overcome barriers, obstacles, and gaps.
• Assess and manage the performance and effectiveness of sales deployment initiatives and recommend enhancements as necessary.
• Execute the reinforcement techniques provided in learning experiences such as leader-supported coaching plans, focus groups, and team huddles.
• Demonstrate strong communication and influencing skills in both individual and group settings.
• Review and report on initiative performance trends.
• Leverage tools and reports to interpret data to manage outcomes.
• Regular, consistent, and punctual attendance is expected; must be able to work variable schedule(s) if necessary and perform activities both virtually and in the field.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

 

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Operations Orchestration, Prioritization, Taking Initiative, Workflow Management, Written Communication

Compensation

Primary Location Pay Range: $76,428.32 - $114,642.48

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.