The Spa Manager is responsible for spearheading the opening and day-to-day operations of a world-class spa in a five-star hotel environment. This role requires a dynamic leader with an entrepreneurial mindset, exceptional spa hospitality expertise, and a proactive approach to delivering luxury experiences. The Spa Manager will oversee all aspects of spa operations, including guest satisfaction, financial performance, team development, and compliance with five-star service protocols.
Experience in 5* segment preferable and a flexible attitude is required to meet the needs of a growing business beyond the tasks included below.
Key Job Responsibilities
Operational Leadership
Launch and oversee the spa's opening, ensuring alignment with five-star hotel standards & Brand partner.
Develop and implement operational protocols & procedures to ensure a seamless guest experience as well as consistency in service delivery and operational processes.
Maintain the highest standards for spa services, cleanliness, safety, and professionalism.
Proactively address operational challenges and develop solutions to enhance efficiency.
Responsible for the safety and welfare of any staff under your direct control, and you must therefore have knowledge of the Company’s Health & Safety Policy and relevant instructions to your area of work.
Financial Management
Develop and manage budgets, forecasts, and financial strategies to achieve revenue and profitability targets.
Monitor and analyze P&L statements, ensuring financial goals are met or exceeded.
Optimize sales performance in spa treatments & retail products.
Implement cost-control measures while maintaining service excellence.
Team Leadership
Recruit, train, and mentor a highly skilled team, including therapists, front desk / sales, and other team members.
Foster a motivating and collaborative work environment that promotes team success.
Conduct performance reviews, set clear goals, and provide regular coaching and feedback.
Uphold Five-Star standards through ongoing staff training and development.
Guest Experience
Ensure exceptional guest satisfaction by delivering personalized, luxury experiences.
Handle guest concerns or complaints promptly and professionally, maintaining the hotel's reputation.
Develop and execute marketing strategies to attract and retain a high-profile clientele, including VIP guests, journalists, and influencers.
Innovate and implement new spa services.
Monitor the consistency of guest experiences in line with brand promises.
Strategic Planning & Marketing
Increase spa traffic and revenue through creative and effective offers.
Analyze market trends to stay ahead in luxury spa offerings and experiences.
Competitor checks to ensure pricing and offering is in line with the competition.
Inventory & Resource Management
Ensure accurate inventory tracking and procurement processes.
Manage maintenance schedules for equipment and treatment rooms to ensure operational excellence.
Control expenses related to inventory and supplies while maintaining premium quality.
The ideal candidate will have:
Bachelor’s degree in Hospitality, Business Management, Spa Management or a related field or equivalent experience.
At least 3 years of experience managing operations in a luxury spa or five-star resort environment & proven achievement in sales.
Proven success in spa pre-opening and post-launch operations would be a great asset.
Strong entrepreneurial spirit with the ability to create and execute strategic plans.
Exceptional leadership skills with a proven track record of team-building and motivation.
Expertise in budget management, revenue generation, and achieving financial goals.
Strong communication skills to successfully engage stakeholders across the business.
Experienced in working with multiple stakeholders.
Keen eye for detail and a strong sense of aesthetics.
Proactive and self-motivated individual with a passion for continuous learning and staying updated on industry trends, best practices, and emerging trends in brands and guest experiences.
Analytical and problem-solving skills with a proactive approach to improvement.
Being flexible to adapt to where support is needed
INDLH
Some of the perks our Spa Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Spa Manager?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
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