Solutions Specialist II

Solutions Specialist II

The Solutions Specialist II is responsible for analyzing customer needs and compiling technical information to generate solutions for customers by building and validating SOWs. Assist in the creation and development of accurate solution designs and realistic financial proposals at the pre-sales stage. This is a client facing role requiring communication skills and the ability to work with IT professionals in customer accounts globally. This role requires an individual to work at scale in a fast paced environment.

Responsibilities:

• Analyze customer needs from an IT perspective.
• Capture and assess client requirements.
• Independently review customer request to create and validate time allocation for quoting based on different technology stacks
• Generate well-developed, accurate, and clearly formatted quote proposals.
• Assist the sales team with bids for clients, providing a basic technical perspective and guidance as to suitability of solutions for each client.
• Must be able to develop services level of efforts.
• Continually monitor and listen to customer feedback and apply solutions as necessary.
• Responsible for successful transition from signed SOW to delivery teams.
• Drafts financials for all change orders.
• Maintain targeted financial margins for professional services and projects

Basic Qualifications:

• Bachelor’s Degree Required.
• 2-4 years of experience.
• Basic understanding of IT
• Ability to walk through the IT layers and understand how they are interconnected.
• Critical thinking skills
• Ability to negotiate and understand customer feedback.
• Good level of business acumen, financial acumen and basic project management skills.
• Excellent communication skills - both verbal and written.

Preferred Qualifications:

• Comp TIA A+ Certification.
• CCST or CCNA Certifications.

Travel:

• 5%