Solutions Engineer

The Solutions Engineering team at Otava is the technical execution arm between Sales and client delivery. SEs own the full lifecycle from pre-sales solutioning through project completion. You will work directly with clients and internal teams to qualify opportunities, author Statements of Work, design and deliver solutions across Otava's managed service portfolio, and ensure every engagement lands successfully. The Sr. SE adds architecture authority and serves as a senior technical resource for the team.

Role Responsibilities 

Solution Scoping & Design

•  Partner with Sales to qualify and scope client opportunities from a technical standpoint.
•  Author Statements of Work, solution overviews, and technical scoping documents.
•  Validate proposed solutions against Otava's standard service catalog and delivery capabilities.
•  Set clear scope boundaries on what the team will and will not commit to without proper qualification.

Client Delivery Execution

•  Own the full delivery lifecycle from kickoff to client acceptance for assigned projects.
•  Manage client communication throughout engagement; eliminate multi-week communication gaps during handoffs.
•  Coordinate delivery dependencies with Infrastructure Engineering and Technical Services.
•  Drive projects to completion on schedule with clear milestone tracking and escalation as needed.

Technical Documentation

•  Produce architecture diagrams, solution designs, runbooks, and project handoff documentation.
•  Maintain complete and current records for all active and completed delivery engagements.
•  Contribute to the SE knowledge base to reduce dependency on tribal knowledge.

Client Communication

•  Serve as the primary technical point of contact during delivery engagements.
•  Set client expectations clearly at kickoff; provide proactive status updates throughout.
•  Document acceptance criteria and obtain formal sign-off at project close.

Continuous Learning & Certification

•  Stay current on Otava's core technology stack: VCF/vSphere, vSAN, NSX, vCD, VDI/Omnissa.
•  Pursue Broadcom/VMware certifications in alignment with team certification roadmap.
•  Participate in lab work and knowledge sharing within the SE team.

 Architecture Review & Team Development

•  Serve as the senior technical authority on the team for complex solution designs.
•  Review proposed solutions authored by SE peers for architectural soundness and deliverability.
•  Provide guidance and mentorship to SE team members; support onboarding of new hires.
•  Represent the team on technically complex or high-risk client engagements.

 Experience

•  3+ years of experience in enterprise IT infrastructure, managed services, or solutions engineering.
•  Hands-on experience with VMware/Broadcom technologies: vSphere, vSAN, NSX, vCD, or VCF.

Required Knowledge, Skills, and Abilities

•  Ability to manage multiple concurrent engagements with competing timelines.
•  Collaborative, client-focused approach with a bias toward clear communication.
•  Demonstrated ability to scope and deliver technical projects from kickoff to acceptance.
•  Strong written communication skills; experience authoring SOWs or technical proposals.

Education

• Bachelor’s Degree required; Computer Science, Engineering, or related technical field preferred

License or Certification (willing to complete in established timeframe)

•  VCP or equivalent VMware/Broadcom certification (preferred); VCAP or VCP-DCV for Sr. level.

 What We Offer:  

•  Access to Broadcom/VMware certification programs and training budgets.
•  Exposure to enterprise-scale infrastructure across a diverse client portfolio.
•  A collaborative team focused on building a repeatable, high-performing delivery organization.

Hybrid work, competitive compensation package, base ( $115k - $125k), 401(k) match, medical, dental, vision, and life insurance, generous PTO, paid volunteer time off, paid parental leave, and working with world-class co-workers who are just as dedicated and as awesome as you are.  This role follows a hybrid work model, combining remote work, with in-office collaboration days at your nearest OTAVA office to support teamwork, knowledge sharing, and a connected work culture.

What about Otava?  

As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. We’re about putting people first – our employees and our customers. We have a customer-centric focus and go all in, on helping our customers protect and manage their data.  We aim for superior customer service in everything we do and strive to get even better. 

Our onboarding process is designed to ensure a seamless integration into the OTAVA team. From day one, you'll be welcomed by a team dedicated to making your transition smooth and enjoyable. Your growth is our priority. Our training programs are tailored in partnership with all our technology vendors to ensure you have the skills and knowledge needed to excel in your position. Whether you're a seasoned professional or just starting your career, there's always room to learn and grow at OTAVA.  

Working at OTAVA means being part of a team that values your expertise, fosters professional growth, and provides opportunities to make a significant impact. Join us as we continue to push boundaries and shape the future of secure, and intelligent multi-cloud solutions. 

Joining OTAVA means embarking on a journey of growth, innovation, and professional fulfilment. Our commitment to your success extends beyond recruitment; it's about creating an environment where you can thrive and make a meaningful impact.