Solutions Engineer
The Solutions Engineer (SE) is a key member of the Momentive Solutions Engineering organization, supporting a high-volume, fast-paced sales cycle (typically 90 days or less). This role partners closely with Account Executives to bring association domain knowledge together with product expertise to help membership-based organizations evaluate and adopt Momentive Software Association Management Software (AMS) solutions.
General Function
The Solutions Engineer demonstrates how Momentive’s products support real-world association operations, including membership management, engagement, events, committees, reporting, and more. The role focuses on translating association workflows and challenges into compelling, value-driven demonstrations and conversations.
This individual acts as a trusted advisor during the evaluation process, connecting product capabilities to how associations actually work, while also contributing feedback that improves demos, messaging, and product direction.
Duties & Responsibilities
Prepare and deliver high-volume product demonstrations tailored to association-specific use cases (membership, renewals, events, engagement, reporting).
Partner with Account Executives to support opportunities in a fast-moving sales cycle (90 days or less).
Assess prospect needs by drawing on direct experience working in or with associations, including common pain points and operational workflows.
Translate association goals into clear product value, rather than leading with technical depth.
Serve as a subject-matter resource on association common needs and constraints during sales conversations.
Support RFP responses and follow-up questions with an association-first perspective.
Participate in demo scheduling, preparation, and coordination.
Provide product walkthroughs or light training during evaluations or pilot engagements.
Contribute to the creation and improvement of demo environments, scenarios, and demo videos that reflect real association use cases.
Capture customer and prospect feedback and relay insights to Product and Go-To-Market teams.
Troubleshoot demo or environment-related issues as needed.
Assist with customer escalations when previous demo or other known context is helpful.
Minimum Knowledge, Skills & Abilities Required
Experience
2–4 years of experience working as a Solutions Engineer, Sales Engineer, technical sales, or working with associations or membership-based organizations.
Experience using or supporting an Association Management Software (AMS) is strongly preferred.
Bachelor’s degree in business, communications, technology, or a related field (or equivalent experience).
Technical & Business Skills
Comfortable learning and demonstrating software products while on camera.
Proficiency with Office 365 (Word, Excel, PowerPoint, Outlook).
Familiarity with CRM systems.
Ability to explain product value clearly without relying on heavy technical jargon.
Helpful Association & Domain Skills
Understanding of how associations operate, including:
Membership lifecycles and renewals
Events and conferences
Member engagement
Committees, chapters, or councils
Reporting and leadership insights
Ability to speak confidently with association professionals and understand their goals and constraints.
Other Skills
Strong verbal, written, and presentation skills.
Ability to manage multiple opportunities and shift priorities.
High attention to detail and strong organizational skills.
Customer-first mindset with a consultative approach.
Strong problem-solving and analytical thinking.
Collaborative, coachable, and eager to learn.
Working Conditions
Normal office or home-office environment with extended periods of computer usage.
Occasional travel may be required.
Essential Functions
Frequent computer and desk work.
Regular communication through speaking, listening, and written channels.
Occasional walking, standing, and light lifting (up to 25 lbs).
Standard office mobility and document handling tasks.
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
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