Senior Solutions Engineer (Pre-Sales)

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

At Synthflow we’re building the easiest way for businesses to create AI-powered phone agents. No coding, no fuss—just smarter automation. We’re passionate about delivering the future of voice technology with lightning-fast, scalable solutions. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.

As a Solutions Engineer at Synthflow, you'll be a key technical partner of our sales team, demonstrating the power and potential of our AI phone agents to prospective enterprise customers. You will combine deep technical knowledge with persuasive communication to understand a prospect's challenges and showcase how our solutions can solve their biggest problems. You will be a trusted advisor, bridging the gap between sales and engineering to secure new business.

• Partner with the sales team to understand prospective customer needs, business requirements, and technical environments.

• Conduct compelling product demonstrations, technical presentations, and workshops for both business and technical stakeholders.

• Lead the technical discovery process, answering in-depth questions about our APIs, integrations, and capabilities.

• Design and architect customized solutions and proof-of-concepts (POCs) that prove the value of our platform to potential customers.

• Respond to technical sections of RFPs (Requests for Proposals) and RFIs (Requests for Information).

• Transition new customers smoothly to the post-sales implementation and customer success teams.

• Serve as a technical advisor, managing both internal and external stakeholder expectations with clear and effective communication.

• Collaborate closely with internal teams like sales, engineering, and product to share market feedback and help shape our product roadmap.

• You have at least 3-5 years of relevant experience in technical implementation, customer success engineering, solutions engineering, or a similar technical customer-facing role.

• You possess hands-on experience with APIs, CRMs, automation tools, technical integrations,

• You have experience or deep interest in AI/ML technologies and prompt engineering.

• You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations.

• You thrive in dynamic environments, pay meticulous attention to detail, and enjoy collaborating cross-functionally on small, agile teams.

• Familiarity with Large Language Models (LLMs) and prompting.

• Strong understanding of the enterprise sales process and a track record of winning deals.

• Familiarity with SIP, telephony providers, or call center systems is a strong plus.

• Autonomy at speed: High-ownership roles in a fast-moving startup.

• Remote-first flexibility: Contribute from anywhere, on your schedule.

• Cutting-edge technology: Work on what interests you most.

• Career growth: Scale your impact as the company grows.

• Rewarding package: Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.