Solutions Engineer

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do. 

Purpose: We are seeking a technically adept and client-focused Solutions Engineer to support the development and implementation of our medical record retrieval and analysis/review platform. This role will report to our Director of Medical Records and serve as a critical liaison between clients, vendors, and internal technical teams. The ideal candidate will gather and translate requirements, configure and test platform features, and ensure successful solution delivery. This position requires strong communication skills, a problem-solving mindset, and a passion for improving healthcare technology.

This is a remote position; however, successful candidates must either be on Central Standard Time or willing to work regular Central Standard Time business hours. The compensation for this role is an annual base salary of $80,000 to $120,000, depending on experience, plus a discretionary bonus and benefits.

Key Responsibilities: 

• Collaborate with clients and vendors to gather, document, and validate business and technical requirements.
• Translate requirements into functional specifications and configuration plans.
• Configure platform components to meet client-specific needs, ensuring alignment with business goals.
• Conduct system testing, including integration and user acceptance testing (UAT), to validate solutions.
• Work closely with engineering and product teams to communicate requirements and support development efforts.
• Troubleshoot and resolve configuration or integration issues during implementation and post-deployment.
• Maintain detailed documentation of configurations, workflows, and technical decisions.
• Assist in the development of training materials and conduct training sessions for internal and external users.
• Support project management activities, including planning, execution, and monitoring of implementation timelines.
• Stay current with industry trends and best practices in healthcare technology and solutions engineering.
• Other duties as assigned.

Knowledge, Skills, and Abilities: 

• Strong analytical and problem-solving skills with a focus on client satisfaction.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Experience gathering and documenting business and technical requirements.
• Proficiency in configuring SaaS platforms and working with APIs and data integrations.
• Familiarity with healthcare data standards (e.g., HL7, FHIR) is a plus.
• Experience with testing methodologies and tools.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and collaboration tools (e.g., Jira, Confluence, Lucidchart).
• Knowledge of cloud-based platforms and data security best practices is a plus.

Education and Experience:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 2+ years of experience in a Solutions Engineer, Implementation Specialist, or similar technical client-facing role.
• Experience in the healthcare or health tech industry strongly preferred.
• Hands-on experience with system configuration, testing, and client onboarding.