Solutions Engineer

About Us

Our company creates some of the world’s most cutting-edge software solutions for legal data. We solve difficult problems, work on innovative technology, and build world-class API platforms for people and enterprises to interact with legal data and other public data sets. With some of the best minds in the industry, we’re one of the most sought-after learning and career destinations in the world of legaltech. If you’re looking to work at a company with opportunities to forge your career path in legaltech and sales, UniCourt is the right place for you.

UniCourt is a Legal Data as a Service (LDaaS) company dedicated to unlocking the potential of court data for Am Law 200 firms and Fortune 500 companies. Delivered via the only API-first platform in the legal technology market, UniCourt provides real-time state and federal court data for legal analytics. Our proprietary technology turns disparate court records into accessible, actionable insights. The UniCourt Enterprise API is the gold standard in legal data delivery, powering data-driven revenue growth and client satisfaction strategies.

SSummary

The Solutions Engineer will serve as the technical bridge between our Sales, Product and Engineering teams. This role requires a unique blend of customer-facing abilities and engineering skills to effectively demonstrate our product's value, address technical questions, and help close deals.

Key Responsibilities

Technical Solutions Support

• Partner with Account Executives to provide technical expertise during the sales process

• Deliver compelling product demonstrations tailored to prospect and client needs and use cases

• Address technical questions and concerns from prospects with clear, concise explanations

• Identify and articulate the technical value proposition of our solutions

Solution Design

• Analyze customer requirements and design technical solutions that meet their needs

• Create proof of concepts and technical prototypes to demonstrate solution viability

• Document custom solutions and implementation approaches for prospects

• Create proof of concept solutions in Python built on the UniCourt platform

• Collaborate with product teams to identify potential product enhancements based on customer feedback

Technical Knowledge Management

• Maintain deep product knowledge and technical expertise

• Stay current with industry trends, competitive offerings, and technological advancements

• Develop and maintain technical sales collateral, including demo environments

• Create and refine technical documentation for customer-facing materials

Cross-Functional Collaboration

• Work closely with sales, engineering, product, and client success teams both onshore and offshore

• Communicate customer requirements and feedback to product development teams

• Assist in scoping and estimating implementation efforts for complex deals

• Support smooth handoffs to implementation and customer success teams post-sale

Continuous Improvement

• Track and analyze demo-to-close conversion rates to improve effectiveness

• Refine demo techniques and sales engineering processes based on outcomes

• Contribute to the development of sales engineering best practices

Knowledge, Education, Skills and Abilities

• Bachelor's degree in Computer Science, Engineering, or related technical field

• 5+ years of experience in a solutions engineering, technical sales, or similar customer-facing technical role

• Strong technical background with hands-on development or engineering experience

• Excellent presentation skills with the ability to explain complex technical concepts to various audiences

• Experience with sales processes and understanding of client acquisition strategies

• Exceptional communication skills, both written and verbal

• Flexibility on working times to connect with global teammates

• Demonstrated problem-solving abilities and a customer-centric mindset

• Ability to travel up to 25% for customer meetings and events (as needed)

• Self-motivated with excellent time management and prioritization skills

Working Conditions & Physical Requirements

The work environment characteristics and physical requirements described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee may or may not be frequently/or occasionally required to: 

• Stand; walk; sit; climb or balance; stoop; kneel; crouch; talk or hear; and taste or smell.  

• Climb stairs or ride elevators.  

• Lift and/or move up to 20 pounds.  

• Use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  

• Manipulate keyboard, mouse, or otherwise access computer, telephone and hand-held devices.

• Be exposed to outside weather conditions while going in and out of office buildings. 

• Be exposed to moderate noise level usually in office settings.

• Be exposed to moving between air-conditioned and non-air-conditioned environments. 

• Expected to regularly report into our corporate headquarters or other such locations as needed to foster collaboration, execute organizational priorities, and support product, sales, and marketing initiatives. Frequency will be determined by business needs but will be at a minimum of once per quarter. 

Employer’s Rights: 

This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.