Solutions Engineer - PreSales

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.  

We're looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking client’s feedback, inputs and requests back to the Product and R&D teams.

Responsibilities:

• Work hand-in-hand with the sales team to introduce Global-e’s cross-border solution to our prospect customers.
• Help clients understand the power and flexibility of Global-e’s platform, explaining technical features and problem solving any potential roadblocks
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness
• Travel to sales meetings and technological workshops at customer sites as required
• Act as a technical focal point for integrating clients, have the technological savviness required to demonstrate and prototype integrations in merchant environments
• Provide ongoing education and technical assistance to current partners and integrate clients
• Become a Product expert up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - act as the Product’s and R&D’s teams mediator

• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non-technical audiences
• 4-5 years experience in solution design / integration with direct client interaction, in SaaS-based environment - technical sales or solutions engineer role preferred
• BA/BS/Master degree in Computer Science or another technical field
• Firm understanding of systems integration concepts, API implementation (RESTful services) and general technical architecture
• Experience in close working interactions with distant teams
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space
• Ability to multitask and work well under deadlines in a changing environment
• Previous experience in eCommerce environment is a strong advantage (Shopify, SFCC, Magento, etc.)

Salary range: $145,000/yr - $165,000/yr

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.