Solutions Engineer II

Location: USA Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

This role leads the end-to-end technical delivery of LivePerson solutions, from designing best-practice configurations to deploying, developing, and optimizing technical assets for enterprise customers. It serves as a technical subject-matter expert, managing APIs, integrations, widgets, and custom code while guiding customers on how to best leverage LivePerson capabilities. The position also drives strategic initiatives, ensures high customer satisfaction, and partners with both internal teams and external partners to enable successful solution adoption.

Onboarding & delivery 

• Solution Design: Develop best-practice configurations and solution designs that meet the technical requirements of each customer’s program or deployment.
• Deployment Execution: Set up, develop, configure, and test all technical assets according to project scope and timelines. Includes responsibility for LE Tag and taglet code development.
• Feature Development: Collaborate with LivePerson Product and R&D teams to build feature extensions that support brand and customer needs.
• Product Extensions: Identify relevant use cases and business needs for LivePerson capabilities, and successfully deploy these enhancements into customer accounts.
• Technical Expertise: Serve as a subject-matter expert (SME) across the full suite of LivePerson solutions, features, and technical offerings.

Technical Program & Performance management

• Technical Consulting: Act as a trusted advisor by guiding customers on how to apply LivePerson technical solutions to achieve their business objectives.
• Technical Solution Management: Manage customer technical assets (APIs, integrations, widgets, code), while continuously expanding and introducing new technical solutions to drive adoption, usage, and value.
• Customer Satisfaction: Maintain high levels of customer satisfaction and responsiveness, improving sentiment, reducing attrition, and increasing referenceability.
• Strategic Initiatives: Support and lead activities that advance key strategic initiatives through strong technical and solutions leadership.
• Best-Practice Delivery: Continuously optimize and share best practices and lessons learned to improve program efficiency and outcomes through technical solutions.
• Partner Enablement: Assist LivePerson partners by providing technical enablement, ensuring they can successfully develop and deploy LivePerson solutions. Act as an SME to drive partner success.

• BS or BA degree, MBA preferred, or equivalent experience.
• 3+ years managing the SaaS software solutions within Enterprise client organizations.
• Experience with frontend or backend development is a plus.

The salary range for this role will be between $91,000 to $124,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)

HSA & FSA Plans:  To help you plan for health related expenses on a pre-tax basis

• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Additional Insurances: Basic and supplemental  life insurance,  Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: Access to internal professional development resources.

• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• Paid Public Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]