Technical Field Support Specialist

Why Badger Meter?
 

Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource.  For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean and resilient.  Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!

Here at Badger Meter, we believe that our approach to diversity, equity, and inclusion is the very foundation of our success. Our commitment is reflected in our core values, where we strive to create an environment that celebrates differences, encourages innovation, and ensures that every voice is celebrated and appreciated.  

We understand that a diverse team brings a variety of perspectives and ideas, which ultimately fosters creativity and excellence. Badger Meter provides opportunities for career growth and development for every employee by creating a supportive and inclusive workplace where they can make meaningful contributions while preserving the world’s most precious resource. 
 

What You Will Contribute:
 

With a vibrant, collaborative culture, SmartCover© A Badger Meter Brand, is looking to hire a Solutions Consultant (Technical Field Support Specialist) serving our Florida customers. As a 2025 addition to the 120- year journey of Badger Meter to measure and manage the world’s most precious resource – water - SmartCover is a pioneering technology brand serving the water and wastewater industry.  Driven by the mission to safeguard public health, protect the environment, and preserve the quality of life, SmartCover technology has supported essential infrastructure response teams across North America, preventing thousands of sewer spills and saving millions of dollars for wastewater utilities. SmartCover is based in the San Diego area with satellite offices across the United States.

Job Description

This position delivers technical and commercial support to existing water and wastewater utility accounts, aiming for high customer retention and opportunities for account growth. The Solutions Consultant will receive training to troubleshoot our hardware and software products to support customers both remotely and in person. Essential qualifications include a basic understanding of electrical theory and practical experience using a digital multimeter. The ideal candidate will also have previous experience in the water and wastewater industry.

This position is remote and based in Florida, requiring frequent travel throughout the state to meet customer needs as necessary.

 Key Responsibilities Include:

• Rapidly develop the necessary skills through company-provided training to support customer needs, troubleshoot their equipment, and become an onsite resource for our customer service team.
• Understand how each customer uses our products, seek to identify additional solutions that may be available, and recommend the necessary enhancements, upgrades, or additional products.
• Build and maintain confidence and trust with our customers.
• Assist the commercial team with business cases, proposals, presentations, and other activities essential for maintaining and growing accounts.
• Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and Company Policies, Procedures and Code of Conduct
• Other duties assigned by management

Education and Experience:

• Demonstrated knowledge of motor controls, electrical controls, or related equipment and their components.
• Prior experience in the water and wastewater industry is preferred.
• Proven ability to build, nurture, and sustain relationships at all levels within a customer account.
• Strong interpersonal and communication skills, both written and verbal, to interact with customers and internal team members.
• Willingness to travel extensively within the region for account development and to support existing customers.
• Physically flexible and mobile, with the ability to remove and replace a manhole cover, safely climb ladders, negotiate other terrain or obstacles, and provide basic mechanical field support.
• Proficiency in CRM systems, preferably Salesforce, Microsoft Office applications.

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An Equal Opportunity/Affirmative Action Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Applicants can learn more about their rights regarding equal opportunity in employment by viewing the federal "EEO is the Law" poster and the “EEO is the Law” poster supplement at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Badger Meter complies with all aspects of the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local disability laws. This means that we will reasonably accommodate qualified employees with a disability if accommodation would allow them to perform the essential functions of their job, unless doing so would create an undue hardship.  

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