Solutions Consultant, Customer Data Platform

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies.

mParticle by Rokt is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more relevant and adaptive experiences is more important than ever. In January 2025 mParticle merged with Rokt and became mParticle by Rokt. Together, our AI and ML-powered Rokt Brain and ecommerce Rokt Network will power more than 6.5 billion transactions, connecting 400 million customers across the world’s leading companies.

We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue—and often all their profits—from the extra products or services they sell. This economic edge unleashes a world of possibilities for growth and innovation.

At Rokt, we practice transparency in career paths and compensation. We believe in transparency, which is why we have a well-defined career ladder with transparent compensation and clear career paths based on competency and ability. Rokt’stars constantly strive to raise the bar, pushing the envelope of what is possible.

We are looking for a Solutions Consultant

Target total compensation ranges from $157,000 - $209,000, including a fixed annual salary of $140,000 - $170,000, an employee equity plan grant, and world-class benefits.

In this role, you’ll support the success of Rokt and mParticle by Rokt clients as well as internal teams by contributing to the technical execution, validation, and enablement efforts that power pre-sales through post-sales Solutions engagements. This role focuses on the foundational operational layers of the Solutions function - configuring demos, validating integrations, and producing reusable technical content - all of which help ensure smooth customer experiences, team-wide support, and scalable internal processes. You’ll collaborate with the Solutions team to operationalize best-in-class Customer Data Platform (CDP) technology projects, working with SDKs, APIs, and integrations across analytics, attribution, marketing automation, and social media platforms.

Your work will have a meaningful impact on Rokt and the broader Solutions organization, empowering client-facing team members and strengthening technical execution. You will gain hands-on experience in data and adtech infrastructure, build core technical skills, and learn from experienced teammates across the business - setting the foundation for long-term growth in technical solutions delivery.

About the role: 

• Support Rokt implementation and QA processes for SDK, API, and partner integrations by following detailed technical specifications, and documenting results clearly.
• Technically support Rokt clients - work with clients directly to troubleshoot and solve technical challenges.  
• Contribute to account strategy & support - help identify tactical support needs for active accounts, working with the wider team to streamline solution delivery.
• Build and configure demo & testing environments - leverage AI to build bespoke demo & testing instances that replicate customer use cases and validate use case scenarios.
• Develop and maintain demo assets such as SDK snippets, integration flows, and walkthrough decks that enable the broader Solutions and Sales teams.
• Write basic customer scripts and data transformation rules supporting customer projects, gradually expanding technical development skills.
• Assist in technical project management for customer projects, including timeline tracking and action item coordination.
• Create and maintain internal documentation and enablement content, including standard operating procedures, playbooks, and slide decks.
• Contribute to operational efficiency by building automated & reusable internal tools leveraging AI, improving QA processes, and supporting the development of scalable team assets.

Requirements

About You:

• Basic familiarity with SDKs, APIs, and modern data workflows; experience validating technical integrations is a plus.
• Comfortable using AI to write basic code & scripts in Python, JavaScript, or similar - willing to grow deeper into development concepts and best practices over time.
• Strong organizational and documentation skills, with a detail-oriented mindset.
• Ability to break down complex tasks and follow structured implementation plans provided by senior team members.
• Curious and self-motivated learner with a growth mindset and willingness to lean into new technical domains.
• Effective communicator, both written and verbal, with a desire to support internal teams and gradually build external-facing confidence.
• Collaborative teammate who thrives in a fast-paced, hybrid work environment (4 days/week in NYC office)

Benefits

About Rokt’stars:

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better. 

About The Benefits:

We leverage best-in-class technology and market-leading innovation in AI and ML, with all of that being underlined by building and maintaining a fantastic and inclusive culture where people can be their authentic selves, and offering a great list of perks and benefits to go with it:

• Become a shareholder. Every Rokt’star gets equity in the company
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us! 
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.) 
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

We believe we’re better together. We love spending time together and are in the office most days (teams are in the office minimum 4 days per week). 

We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like a role you’d enjoy, apply here, and you’ll hear from our recruiting team.