Solution Architect - FSO, FSM, CSM

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

As a Solution Architect for our Customer Practice, you will be responsible for leading the successful delivery of ServiceNow solutions and services across a variety of product lines including CSM, FSM, FSO, and more, for large client programs. The Solution Architect is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers’ skill set.  As a Solution Architect, you will be responsible for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. You will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects.

• Assist Pre-Sales team with scoping service engagements involving multiple ServiceNow products.
• Serve as the primary technical point-of-contact for projects and represent the engineering team to the customer.
• Define technical solutions aligned with client’s business problems and ServiceNow best practices.
• Write and estimate Stories, monitor engineers’ work, and ensure quality and delivery of development.
• Conduct demos, deliver documentation, and facilitate knowledge transfer activities.
• Collaborate with Project Managers to address scope creep and resolve technical issues.
• Work with Pre-sales and project managers to minimize unnecessary customization and technical debt.
• Draft and publish technical and process documentation within the company repository.
• Facilitate customer workshops to capture and define customer requirements.
• Research industry trends to propose product enhancements for NewRocket.
• Provide engineers with architectural blueprints and requirements for implementations.

• 8-12 years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company.
• 3+ years of ServiceNow Platform Experience with a deep understanding of its architecture.
• Experience with CSM, FSM, FSO product areas on the ServiceNow Platform.
• Strong problem-solving skills and the ability to simplify complex situations.
• Fundamental understanding of the CSM data model.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Proficiency with documentation software such as Microsoft Word, Excel, and PowerPoint.
• Proven ability to lead the development and delivery of ServiceNow solutions in client environments.
• Knowledge of ITIL and ServiceNow-specific certifications.
• Experience with Agile/Scrum methodology.
• Strong scripting skills in the ServiceNow platform.

• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
• ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months.
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Pre-sales accreditations
• ServiceNow Micro-certs, nice to have!

This position may require occasional travel, both domestic and international, as part of the job responsibilities.

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf