The role involves working with sales teams to architect customer-focused solutions, developing demos, and engaging with stakeholders to align Cyara solutions with client needs.
Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us? Check out: www.cyara.com
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
We are looking for an experienced Solutions Architect to join our dynamic team. This role involves working closely with sales teams to architect solutions that meet prospective customers' complex requirements, demonstrating the value of Cyara in enhancing their CX strategies. You will be instrumental in building trust with potential customers, understanding their needs, and designing tailored solutions that highlight the capabilities and benefits of Cyara's testing and monitoring solutions.
Let's talk about the role and responsibilities:
- Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions.
- Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring.
- Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.
- Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities.
- Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively.
- Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers.
- Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations.
- Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.
Let’s talk about your skills/expertise:
- 4+ Years in a presale's role presenting to C and V level prospects.
- Bachelor's degree in computer science, Information Technology, or related field experience.
- Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call center, IVR or related technologies.
- Strong technical acumen, with the ability to design solutions and integrate complex systems.
- Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences.
- Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs.
- Ability to collaborate effectively with sales teams and other internal stakeholders.
- Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:
Deliver Excellence
Innovate Boldly
Integrity First
Embrace Curiosity
Interested? Know someone who might be? Apply online now.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Top Skills
Call Center Technologies
Cx Technologies
Integration Solutions
Ivr Technologies
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