Software Upgrade Operations Field Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewThe CallWorks and Vesta products are part of Motorola Solutions' 911 Call Handling offerings, providing next-generation 911 call-taking and dispatching solutions for public safety answering points (PSAPs) across North America. The 911 Call Handling business serves public safety customers from very rural counties to state-wide deployments. The VESTA platform is a market-leading software-based architecture delivered in on-premise and cloud environments.
Job Description

The primary responsibilities for this position will be to ensure that the Call Handling customer base remains at current release levels by remotely upgrading software at customer sites. This will include working with customers to schedule and execute software upgrades, and collaborating with R&D as needed to develop and execute upgrade processes for all Call Handling products offered. This individual will also be responsible for reporting process and product issues discovered in the field and for assisting other levels of support with investigations and resolutions.

Responsibilities

• Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements.

• Supports system architecture and ensures its integrity.

• The Upgrade Engineer handles software configuration to ensure everything works across various customer configurations.

• Ability to represent Motorola in a professional manner while on conference calls with Customers, from Dispatchers/Law Enforcement personnel to Chief Technology Officers (CTO’s)

• Ability to thoroughly document all issues & provide Management escalations (internal & external) 

• Ability to write, review, and follow technical documentation – including whitepapers, methods of procedures (MOP’s), alerts, and bulletins for publication to Customers. 

Qualifications

• Strong understanding, working knowledge, & previous experience with Red Hat Linux, Virtualization, HP Servers, Analog and Digital Telephony, Networking, and both Hardware and Software Technical Support

• Strong written and oral communication skills.

• Strong teamwork, interpersonal communication, and problem-solving skills.

• Capable of working in a fast-paced & dynamic environment.

• Ability to handle stressful situations & troubleshoot critical issues while updating Customer and Motorola Management.

• Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels.

Target Base Salary Range: $85,000 - $95,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-LD

Basic Requirements

• 4 years of experience working in an IT or Engineering environment.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.