The Software Renewals – Sales Support role is responsible for managing and growing software maintenance renewals within an assigned portfolio of accounts. This position drives contract renewals, identifies expansion opportunities, and supports the execution of strategic account plans. The role also integrates solutions across business lines to ensure overall account success.
Job Duties and Responsibilities- Manage software relationships for an assigned list of contracted accounts.
- Provide administrative and strategic support to CIP Sales in executing defined account strategies.
- Prepare product recommendations, quotations, and required sales documentation for equipment orders within centralized, contracted global accounts.
- Drive maintenance renewals, upgrades, add‑on sales, and recommend new solution opportunities.
- Maintain detailed records of all account activity in the sales database; proactively communicate activity, opportunities, and issues with CIP Sales.
- Maintain and update customer‑specific product catalogs.
- Serve as the primary point of contact for all sales‑related paperwork.
- Manage an assigned account base and achieve revenue targets tied to renewal opportunities.
- Serve as the initial point of contact for software renewal contract inquiries.
- Perform other duties as assigned.
- Bachelor’s degree or equivalent experience required.
- Previous major account management experience required.
- Demonstrated ability to establish goals and prioritize effectively.
- Proven track record with 5–7 years of relevant experience; 2–5 years in sales preferred.
- Strong understanding of sales methodologies and processes within a matrixed environment serving Fortune 1000 clients.
- Excellent negotiation, written and verbal communication, and presentation skills.
- Strong interpersonal skills, time‑management capabilities, and self‑motivation.
- Broad business acumen and demonstrated leadership capability.
- Proven success collaborating with diverse teams to develop and execute account strategies.
- Thorough understanding of industry‑related products and services.
- Ability to interpret, apply, and communicate complex technical information as needed.
- Knowledge of up‑selling strategies and how to apply them effectively.
- Ability to support and enable selling strategies across field sales teams.
- Proven ability to build strong cross‑functional relationships that support account objectives.
- Ability to analyze complex data from multiple sources, identify issues, and recommend solutions.
- Proficiency in Microsoft Office Suite.
- Ability to manage and prioritize multiple opportunities simultaneously.
- Work is typically performed in an office environment with adequate lighting, ventilation, and standard temperature and noise levels.
- Primarily sedentary role with occasional walking, standing, bending, reaching, and lifting or carrying items under 10 lbs (e.g., files, documents, small parts).
- Requires moderate manual dexterity and regular use of standard office tools (e.g., keyboard, calculator, small hand tools).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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