The Software/Platform Engineer II will design and develop conversational flows, integrate IVAs, implement NLU, and optimize BOT performance while collaborating with operations and ensuring compliance with security standards.
Description and Requirements
Key Responsibilities:
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Key Responsibilities:
- Design and Develop Conversational Flows using Genesys Cloud Architect, Amazon Lex, and Google Dialogflow.
- Integrate IVAs with backend systems via RESTful APIs to enable dynamic and personalized responses.
- Implement Natural Language Understanding (NLU) and speech recognition features to improve BOT accuracy and user experience.
- Collaborate with Contact Center Operations to understand business needs and translate them into technical solutions.
- Monitor and Optimize BOT performance, including latency, error rates, and user satisfaction metrics.
- Ensure compliance with data privacy and security standards in all BOT interactions.
- Participate in Agile ceremonies, including sprint planning, reviews, and retrospectives.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Amazon Lex
Genesys Cloud Architect
Google Dialogflow
Restful Apis
Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The role involves assisting in user requirements documentation, software development, testing, and supporting application systems, focusing on innovative solutions.
Top Skills:
CotsSaaSSoftware Development
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
As a Software Platform Engineer II, you'll design and maintain software development solutions, focusing on .Net technology and collaborating in an Agile environment to deliver technical solutions and support production applications.
Top Skills:
.NetAgileCi/CdCloud Native TechnologiesDevsecops
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Design and develop conversational flows using various platforms, integrate with backend systems, implement NLU features, and optimize BOT performance while ensuring compliance with data standards.
Top Skills:
Amazon LexGenesys Cloud ArchitectGoogle DialogflowNatural Language UnderstandingRestful ApisSpeech Recognition
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
