Google Fiber Logo

Google Fiber

Software Engineering Manager, Customer Experience

Sorry, this job was removed at 08:14 a.m. (MST) on Friday, Jul 18, 2025
Remote
Hiring Remotely in USA
Remote
Hiring Remotely in USA

Similar Jobs

An Hour Ago
Remote or Hybrid
United States
33-36
Mid level
33-36
Mid level
Healthtech • Insurance
The Care Management Coordinator assesses and manages care needs, communicates with providers and members, and coordinates operational support across various departments.
Top Skills: MS Office
2 Hours Ago
Remote
Nebraska, USA
15-15
Entry level
15-15
Entry level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
As a Customer Service Representative, handle customer inquiries about billing and technical issues, providing solutions and promoting products.
2 Hours Ago
Remote
Kansas, USA
15-15
Entry level
15-15
Entry level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
Provide tech support and customer service via phone, addressing billing, programming, and technical issues for DISH TV customers.
Top Skills: Smartphone

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least July 18, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

As our Software Engineering Manager, you will be involved in overseeing the development of the team's software development process, collaborating with various teams to design and develop new features. In your role, you will also provide technical guidance and mentorship to the team's engineers, helping them to learn and grow. Additionally, you will work to identify and resolve technical issues, ensuring the smooth operation of the team's software. Your passion for  UI and web development will help us reimagine and enhance the web app to help make it easy to integrate new solutions.

The role also includes the development of customer-facing AI platforms to serve the needs of GFiber users.

In this role, you'll:

  • Oversee the team's software development process.
  • Design and develop compelling features by collaborating with product/business, UX, QA, backend, and other client engineers.
  • Provide technical guidance and mentorship to the team's engineers, including helping them to learn new technologies and solve complex problems.
  • Work with the team to identify and resolve technical issues, includes troubleshooting problems, debugging code, and performing code reviews.
  • Lead the technical software design and implementation through hands-on development

At a minimum we'd like you to have:

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  • 10 years of experience working with Web technologies (e.g. Javascript, Typescript, CSS). 
  • 2 years of full stack development experience (ideally Java or Kotlin).
  • 2 years of experience in a technical leadership role.
  • 1 year of experience implementing or integrating AI platforms.

It's preferred if you have:

  • Master’s degree in Computer Science, a related technical field, or equivalent practical experience.
  • Experience with Next.js and Google Cloud Platform (GCP).
  • Experience of mobile development or multi-layer architectural designs to support mobile teams.
  • Ability to collaborate with UX and product owners.
  • Experience working with ambiguous product requirements and translating them into strict technical scope.

The US base salary range for this full-time position is $157,000 - $230,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF). 

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.


What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

  • Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
  • Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
  • Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
  • Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account