Software Engineer II

About Invoca

At Invoca, our culture is defined by a commitment to our customers, collaboration, and continuous improvement in a positive environment. We pride ourselves on an inclusive, supportive, and egoless culture that drives innovation and builds value for both our customers and our people. We offer competitive pay, excellent perks, and the chance to work on an industry-leading, AI-powered platform. If you're looking for an environment where you can truly grow and make a significant impact, come join us—we're building something special.

The Team: Rangers

The Rangers team builds the exciting entry point into Invoca: a robust campaign management interface. We empower our customers to construct complex Interactive Voice Response (IVR) trees, intelligently drive calls to the right destinations, and provide access to vital attribution data. We focus on building scalable and maintainable software for a diverse range of customers and industries, integrating closely with numerous internal teams and business units across Invoca.

About the Engineering Team

You will be joining a supportive, close-knit, cross-functional team dedicated to collaborative problem-solving and continuous improvement of software development tools and practices. You will report to the Senior Manager, Software Engineering. This role offers an excellent opportunity to share and expand your knowledge across various domains, from databases and back-end systems to front-end development and telephony.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, addressing technical debt, and building a fantastic team; and we love to share these passions with each other.

• Learn more about the Invoca development team on our blog: Invoca Engineering Blog
• Check out our open-source projects: Invoca GitHub

In This Role, You Will:

• Lead and Deliver: Own the technical design, development, and launch of small-to-medium features, driving them from concept to production.
• Collaborate Strategically: Work closely with your team and product partners to define, break down, and prioritize work for maximum customer impact.
• Focus on Engineering Excellence: Develop a high-quality approach to software, making steady progress on tasks while always considering key principles:
• Scalability
• Testability
• Supportability
• Observability
• Maintainability
• Ensure Stability: Diagnose and resolve production issues with verification and support from your team, contributing actionable solutions and improving team processes.
• Build Relationships: Cultivate effective and collaborative working relationships within your team and across engineering.
• Champion Culture: Actively support diversity, equity, and inclusion (DEI) initiatives at Invoca.

What Will Make You Successful:

We believe diverse backgrounds and experiences lead to the best outcomes. While we list experience below, we encourage you to apply if your experience is similar and you are eager to learn.

• Full-Stack Web Experience: Proven experience with modern web development, including proficiency with a web framework (e.g., Ruby on Rails, Django, Node.js-based frameworks), a solid understanding of relational databases (e.g., MySQL, PostgreSQL), and front-end technologies (HTML/CSS/JavaScript).
• A Growth and Problem-Solving Mindset: A track record of learning quickly and adapting to new technologies and complex challenges. You are energized by jumping into a new problem space and delivering results.
• Collaborative Communication: The ability to communicate complex technical ideas clearly, along with the practice of giving and receiving constructive feedback gracefully to help the whole team improve.
• Demonstrated Engineering Ability: Proven real-world experience building, testing, and shipping quality software, which may be demonstrated through a Bachelor's degree in Computer Science or a related field, or equivalent experience.

Skills that will set you apart:

• Experience in addressing and troubleshooting customer issues within a domain (ideally a SaaS platform).
• A focus on clear documentation, including writing effective technical tickets and documenting your implementation in a clear and consistent manner.
• Familiarity with distributed systems and asynchronous processing tools like Sidekiq and Kafka, and the practical application of the Producer/Consumer pattern.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $102,500 - $145,500 per year, plus equity and bonus potential

"Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO

And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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