Software Development Engineer in Test II

We're looking for a talented Software Development Engineer in Test (SDET) who will play a crucial role in ensuring the quality, scalability, and reliability of our software applications. In this role, you will work autonomously to drive quality initiatives, advocate for a shift-left testing approach, and consistently meet high-performance standards.  You will be responsible for testing the installation and deployment of software across multiple cloud providers, as well as  defining, creating, and executing both manual and automated tests for complex customer user journeys. You will experiment with a variety of testing tools, promote quality awareness across the Product and Engineering organization, and build scalable pipelines and frameworks that align with our business environment.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

• Defining, creating, and executing manual and automated tests for customer user journeys, ensuring they accurately reflect real-world customer use cases.
• Using, developing, and executing robust automation scripts and scalable frameworks (rather than relying solely on out-of-the-box tools) using Cypress, Playwright, Rest Assured, JMeter, and Selenium.
• Building, maintaining, and integrating automated tests into CI/CD pipelines using GitHub Actions and Jenkins, while managing test environments with containerization technologies (Docker, Kubernetes, Helm).
• Combining strong coding skills with exploratory and manual testing sessions to catch edge cases that automation might miss. You will also define, create, and maintain complex test data.
• Utilizing observability tools (Grafana, Datadog) to analyze test results, identify bottlenecks, and collaborate with system architects and engineers to optimize software and hardware configurations.
• Partnering with Engineering, Product, and Architecture teams to understand customer context, drive shift-left testing practices, and support peers in expanding their testing capabilities.
• Applying the scientific method (observe, research, hypothesize, test, conclude) to systematically break down complex configurations into manageable tasks. You will track issues to resolution, report on quality metrics, and integrate emerging trends to enhance ROI.

• 4+ years of experience in software testing and test automation, preferably within a SaaS or enterprise software environment.
• A bachelor’s degree in a related field or equivalent working experience.
• Strong programming skills in Java, Python, and/or JavaScript/TypeScript to build custom testing infrastructure.
• Hands-on experience with industry-standard test automation tools (Cypress, Playwright, Selenium, Rest Assured, JMeter, etc.).
• Strong understanding of DevOps principles and CI/CD pipelines (GitHub Actions, Jenkins, Gradle). Experience working with Cloud platforms (AWS, Google Cloud) and containerization technologies (Docker, Kubernetes). Familiarity with GovCloud/FedRAMP environments is a strong plus.
• A critical mindset to discern what to automate and what not to, strategically sampling critical tests with a focus on balancing risk, cost, and value.
• Strong analytical capabilities to identify flaws in the testing process, toolset, or infrastructure, and the ability to propose and drive necessary improvements.
• This position is not eligible for visa sponsorship.
•  A bachelor’s degree or equivalent related working experience is required.

• Because this role will support the US government, it is required candidates be a US citizen who resides on US soil.
• An independent, critical thinker who possesses natural curiosity, keen attention to detail, and the ability to act as a solution-oriented professional who uses out-of-the-box thinking to solve real-world performance challenges.
• A collaborative communicator who can demonstrate open, clear, and effective communication (verbal, technical, and written) and enjoys collaborating with globally distributed, cross-functional teams.
• Keen to explore how you can utilize AI tools and coding assistants to increase efficiency in testing and automation.
• Accustomed to working in an Agile/Kanban environment, you can prioritize workloads and see the big picture when troubleshooting quality issues.
• Passionate about expanding testing awareness across the engineering department and mentoring your peers to elevate the team's overall quality standards.

• Within your first month: You will complete onboarding, establish your local development environment, and gain a foundational understanding of our testing framework architecture and core customer user journeys.
• Within your third month: You will be actively delivering robust automation scripts and integrating these tests into our CI/CD pipelines to ensure continuous quality feedback.
• Within your sixth month: You will lead the end-to-end automation strategy for critical user journeys, utilizing observability data to proactively eliminate bottlenecks and drive measurable improvements in overall application quality and customer satisfaction.

The standard base salary range for this position is $104,000.00 - $130,000.00 per year.This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.